Routal

KPI

2 articles
5 Key Logistic Metrics Every CEO Should Have on Their Radar
Logistics

5 Key Logistic Metrics Every CEO Should Have on Their Radar

Logistics is no longer just an operational function, but a strategic axis that CEOs must actively monitor. Indicators such as the success rate in the first delivery, the logistics cost per order or the level of service (OTIF) allow decisions to be made based on data and not on intuition. With tools like Routal, it is possible to measure these metrics in real time and transform logistics into a competitive advantage to scale efficiently.

By Routal TeamRead more
Why customer support is key to Last Mile Logistics
Digitalization

Why customer support is key to Last Mile Logistics

Customer support is key in last-mile logistics to resolve issues, improve the customer experience and optimize processes. At Routal, we have managed more than 2,500 inquiries with 98% satisfaction and an average response time of less than 4 minutes. We are committed to an efficient service that combines technology and human care to ensure successful deliveries.

By Routal TeamRead more
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