Routal
Operational visibilityModule 3 of 4

Live Tracking for every stakeholder

From route start to final delivery, operations can control exceptions and keep customers informed without friction.

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Live tracking dashboard with fleet map, real-time driver positions, and ETAs
Predictive ETAReal-time updates with context
White-label portalTracking that feels like your brand
Status alertsEmail, SMS, and WhatsApp automations

Trusted by logistics teams worldwide

Agbar
DB Schenker
G4S
Mercedes-Benz
Proan
Quaker State
Suez
Agbar
DB Schenker
G4S
Mercedes-Benz
Proan
Quaker State
Suez
Agbar
DB Schenker
G4S
Mercedes-Benz
Proan
Quaker State
Suez

What this module unlocks

Customers stay informed without chasing support

ETA, tracking, and automated alerts reduce anxiety and inbound status calls.

One visible operation for every team

Live map, order status, and alerts all come from the same operational truth.

Your brand stays present

Branded portal and communications keep the delivery experience aligned with your company.

01 · Control tower

Real-time operations control tower

Continuous route visibility helps teams prioritize decisions before exceptions impact service levels.

  • Live route tracking and vehicle monitoring
  • Continuous order status visibility for dispatch
  • ETA and deviation alerts to prioritize action
  • Configurable route visibility by user profile
Operations control tower with live fleet map and exception alerts
02 · Messaging

Proactive communication at each milestone

Automate customer-facing updates by status to reduce uncertainty and support load.

  • Personalized emails by logistics event
  • Personalized SMS and WhatsApp messages by status
  • WhatsApp dispatch handoff for route activation
  • Fewer 'where is my order' calls
Notification template editor for email, SMS, and WhatsApp channels
03 · Customer tracking

Customer-facing tracking experience

Tracking adapts to your brand and operating model to build confidence at the point of delivery.

  • Customizable order tracking experience
  • White-label customer journey
  • Clear and continuously updated order status
  • PIN-secured handoff plus proof of delivery for trust
White-labeled customer tracking page on mobile device
04 · Feedback

Feedback loops for service improvement

Capture both customer and driver sentiment to prioritize service improvements using evidence.

  • Customer satisfaction connected to delivery outcomes
  • Driver satisfaction tracking to uncover friction
  • Data ready to combine with operational analytics
  • Continuous improvement signals across the chain
Customer feedback dashboard with satisfaction scores and ratings
FAQ

Live tracking questions

Common questions about Routal's real-time visibility and communication tools.

Routal collects real-time GPS data from the driver app and displays vehicle positions, route progress, and predictive ETAs on a live operations dashboard. Dispatch teams see exceptions the moment they happen.

Still have questions? Visit our Help Centre

Explore the next module

After visibility, the next step is turning operational data into decisions and automations.

< 5 min

Route Planner

Optimize routes with real constraints, mixed fleets, and modular scaling.

View module
Offline-first

Driver App

Turn-by-turn navigation with offline proof of delivery and mobile productivity tools.

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Full API

Analytics & Integrations

KPI dashboards, full REST API, webhooks, and custom integrations.

View module

Aerial view of a clear highway at dusk, warm tones, ordered traffic

Customer results

Less firefighting. More daily control.

Or if you prefer, book a personalized demo with an expert.

25% distribution cost savings

15% productivity improvement

26.6% fuel and CO₂ savings

Operations protected from day one

GDPR compliantSOC 2 Type ISOC 2 Type IIOpen Trust Center