Operational workflows for dispatchers and planners.
Demand's up 30% in summer and the easy answer is to rent two more vans. But an extra van in August is an idle van in October. There's almost always hidden capacity in the routes you already have. Here's how to unlock it before spending on more fleet.
By Xavier Ruiz
In August the work doesn't drop: the people do. The planner leaves, two drivers are off, and the orders keep coming just the same. The problem isn't only missing staff — it's that the knowledge leaves with them. Here's how to prepare the cover so the operation doesn't depend on who's in.
By Xavier Ruiz
Almost everyone thinks a delivery costs less than it does. Fuel and wages are just the tip: planning time, failed deliveries, and overtime quietly eat your margin. Here's how to calculate your real cost per delivery — and see where the money you can recover is hiding.
By Xavier Ruiz
Last-mile delivery still runs on WhatsApp, phone calls, and the dispatcher's gut. Five daily frictions explain why operations keep firefighting instead of planning — and what changes when knowledge lives outside one person's head.
By Xavier Ruiz
The ROI of delivery software isn't counted in kilometres. It's counted in the hours your team spends planning, answering calls and sorting out failed deliveries, and in what it costs when everything depends on one person.
By Xavier Ruiz
