Digitalization

Optimize your routes and standardize your processes to reduce costs, deliver faster and operate more efficiently in demanding markets.
With real-time visibility and full control over each delivery, you can adapt to the moment and make smarter decisions.
Routal helps you scale your distribution without losing control, improving customer experience and loyalty from day one.
Digitalization
Why does your company need efficient route planning and standardized distribution processes?

In core markets—where competition is fierce, margins are tight and punctuality is everything— having a well-oiled logistics operation is no longer a competitive advantage. It's a necessity.

In this article, we'll tell you why efficient route planning, together with the standardization of distribution processes, can make a difference for your business. Especially if you operate in areas of high density and demand such as wholesale markets, urban distribution centers or industrial areas.

1. Maximizes operational efficiency (and reduces costs)

With good route planning, you can significantly reduce kilometers traveled, fuel consumption and road time. Not only does this lower costs, it also improves the lifespan of your fleet and reduces stress on the delivery team.

The standardization of processes helps each order to be managed in the same way, reducing errors and improvisations and wasted time in daily operations.

2. Faster and more accurate delivery

When each route is optimized and each step of the distribution process is clearly defined, delivery times are shortened and customers receive exactly what they expect. Deliveries in a timely manner.

This is essential in core markets where customers expect agile logistics, with very tight time windows, because their business, mainly hospitality, depends on it.

3. Greater control and visibility in real time

Technology such as Routal allows for minute-by-minute monitoring of each delivery. An urgent order? A customer who changes address at the last minute? With full visibility, you can react in time.

In addition, having standardized processes makes it easier to analyze key metrics: delivery time, route efficiency, level of customer satisfaction, etc.

4. Better customer experience (and greater loyalty)

Efficient logistics can't just be seen in the numbers, it's also felt in the experience. Customers who receive their products on time, informed and with the option to give feedback, are happier... and more loyal customers.

Our studies show an increase of almost 20% in retention a few months after implementing the solution. We have even been able to see comments from satisfied customers due to the improved level of service.

5. Scalability without chaos

When you standardize your processes and use planning tools like Routal, scaling your operation—more zones, more vehicles, more customers—is much easier. Everything is supported by a system that already works.

The balance lies in defining a single way of working and letting experience make those small quality decisions that make them essential in their position. But that without them, the company can continue to operate efficiently.

In short: Efficiency and consistency, the secret of winners

Whether you operate in central markets, or in any type of capillary distribution operation, you cannot leave logistics to chance, not even in the hands of a single person.

The combination of well-planned routes and well-defined processes allows you to operate efficiently, provide better service and grow while maintaining a predictable level of service.

Do you want to see how Routal can help you transform your distribution? Request a demo and start optimizing your operation today.

Why does your company need efficient route planning and standardized distribution processes?
Routal was recognized as a “Top Performer” by SourceForge in Fall 2025, with eight consecutive quarters receiving this award. This award places us among the 10% of the highest rated products thanks to excellent reviews from our users. This recognition confirms Routal's commitment to offering a last-mile solution that is efficient, reliable and highly valued by those who use it every day.
Routal receives Sourceforge's “Top Performer” award for the eighth consecutive quarter

At Routal we are very proud to announce that we have been awarded the award Top Performer Fall 2025 Of SourceForge , the world's largest B2B software review and comparison platform, attracting nearly 20 million software buyers every month.

This recognition highlights products with a high volume of recent and excellent user reviews, placing them in the top 10% of the best rated products from among more than 100,000 tools evaluated on the platform.

“We're excited to announce the exceptional Top Performers of this fall of 2025,” says Logan Abbott, president of SourceForge. “Routal has proven to be highly valued by its users, as reflected in the large number of outstanding reviews it has received.”

This award is even more special for us because We have already been recognized as Top Performers for eight consecutive quarters. Eight times in a row on the podium. Eight quarters in which our users have confirmed, with their feedback, that we are on the right track.

“At Routal, we are thrilled to receive this recognition from SourceForge once again. We work every day to provide a robust, intuitive and powerful platform that makes it easy to plan, optimize and track last-mile deliveries. That our users rate it with so many positive reviews is the best reward,” says our management team.

This award belongs to all of you: our users, who use Routal to design efficient routes, improve delivery times and provide a memorable customer experience.

Thank you for trusting Routal! We continue to work to offer the best in every delivery.

Routal receives Sourceforge's “Top Performer” award for the eighth consecutive quarter
Failed deliveries aren't always due to obvious errors: often the invisible causes lie in manual planning, overloaded routes or lack of real-time visibility.
Routal solves these problems with optimization algorithms, live monitoring and centralized integration, reducing the error rate and improving customer satisfaction.
Logistics
Why isn't your failed delivery rate improving? Invisible causes that Routal solves

Does it happen to you that, despite improving processes and giving instructions to your team, the failed deliveries do they still appear in your reports?

👉 Spoiler: many times the problem isn't where you think it is.

In last-mile logistics, a success rate in deliveries The drop is not always due to obvious errors (such as incorrect addresses or lack of communication with the customer). They exist invisible causes that sabotage your operations day in and day out.

🔎 Top hidden causes of delivery errors

  • Manual planning: When routes are designed without optimization, there are delays that affect compliance.
  • Route overload: wanting to “squeeze” more deliveries in a day increases the likelihood of failure.
  • Lack of real-time visibility: Without constant monitoring, you can't anticipate incidents or react quickly.
  • Fragmented Information: different systems without integration generate duplication of data and confusion.

The result is the same: more retries, frustrated customers, and hidden costs that grow silently.

✅ How Routal reduces your error rate

With Routal, these invisible causes they stop being a problem:

  • Algorithms that create optimal routes in seconds.
  • Real-time monitoring to detect and resolve issues before they impact.
  • Automatic communication with the customer (ETA and notifications via WhatsApp).
  • Centralized integration so that everyone works on the same information.

The impact is direct: fewer failed deliveries, greater satisfaction and operational savings that can be seen in the income statement.

💡 If today you're still seeing failed deliveries in your reports, it's no accident: they're symptoms of a system that needs optimization.

Customers such as Ametller Origen have achieved success in the first delivery of more than 99.5%.

If you want us to tell you how they did it: Schedule a demo with us and eliminate the problem from the source.

Why isn't your failed delivery rate improving? Invisible causes that Routal solves
Improving timely deliveries involves replacing large time windows with dynamic and precise slots, and defining clear priorities between orders according to their urgency or value. This makes it possible to reduce failed deliveries, optimize routes and increase customer satisfaction. Tools such as Routal automate these processes, adapting in real time to unforeseen events and facilitating proactive communication with the recipient.
Logistics
How to improve the timeliness of your deliveries by adjusting time windows and service priorities

Timely deliveries aren't just a matter of operational efficiency: it's a determining factor in customer satisfaction, brand reputation and company profitability. However, achieving on-time deliveries in congested urban environments, with variable routes and multiple unforeseen events, remains one of the greatest logistical challenges for any company.

One of the most effective strategies to improve this aspect is the dynamic adjustment of time windows and the assignment of service priorities according to the actual conditions of each day. In this article, we'll see how more flexible planning, supported by intelligent technology, can help you optimize your delivery operations without compromising the customer experience.

In addition, we will explore how route planning with dynamic time windows and the use of optimization software such as Routal allows you to automate these types of decisions, reduce failed deliveries and ensure that each order arrives when and where it should. Because when it comes to deliveries, Every minute counts.

The problem: wide time windows and ill-defined priorities

Many companies still manage their deliveries with excessively wide time windows, such as “between 8:00 and 20:00”, making it difficult for the customer to be available. This lack of accuracy results in failed deliveries, unnecessary wait times, redirections and, ultimately, a poor end user experience.

Added to this is another common mistake: not setting clear priorities between different types of service or customer. Not all deliveries have the same degree of urgency or business impact. Consistently treating critical orders and those with greater flexibility generates bottlenecks, low efficiency and overflowing delivery people.

This type of operation affects three key areas:

  • Delivery Team Productivity, which wastes time reorganizing deliveries on the fly.
  • Operating costs, which are triggered by second visits, unnecessary routes or unplanned waits.
  • Customer Satisfaction, who perceives the service as unprofessional or unreliable.

In short, working without a clear logic of priorities or well-defined windows It makes punctuality more dependent on luck than on planning.

How to optimize your deliveries with tight time windows and defined priorities

Adopt a strategy based on Smart time windows and a system of automated prioritization not only does it improve punctuality, but it completely transforms logistics management. Here are the keys to implementing it effectively:

Dynamic time windows: less margin, more precision

The first step is to abandon wide ranges and bet on reduced and adjustable time slots depending on the route and the customer. This provides immediate benefits:

  • Greater certainty for the customer, who knows more precisely when your order will arrive.
  • Reduction of failed deliveries, since the recipient can organize their schedule around a realistic range.
  • Better use of the day, avoiding downtime or after-hours deliveries.

Thanks to Routal technology, it is possible to adjust these windows in real time, adapting them to traffic conditions, accumulated delays or last-minute changes. The system automatically recalculates the estimated arrival times and communicates them to the customer through automatic notifications.

Prioritizing deliveries: when each order matters most

Not all shipments have the same urgency. A refrigerated order, a premium delivery or a corporate customer requires preferential treatment. Defining these priorities from the planning stage is key to improving the experience and avoiding incidents.

A good strategy includes:

  • Assign priority levels to each order according to criteria such as the type of product, the level of service contracted or the customer's critical nature.
  • Dynamically rearrange routes so that urgent deliveries are resolved first without affecting the rest.
  • View alerts in the logistics panel when there is a risk of delay in high-priority deliveries.

Routal allows you to apply automated priority rules and redistribute loads in real time, so that critical decisions do not depend on the manager's intuition.

Planning based on historical and real-time data

Both time windows and priorities must be nourished by Actual operating data: average delivery time, waiting times, problem areas or success rates by type of customer.

A tool such as Routal Planner analyzes these patterns to anticipate delays, predict service times and adjust daily planning more precisely. This allows:

  • Prevent deviations before they occur.
  • Adjust time windows proactively.
  • Identify recurring bottlenecks and optimize them.

Automation and proactive communication

Finally, no strategy is effective if it is not accompanied by a good communication with the customer. Informing in advance, offering options for changing schedules or notifying in the event of a delay improves the experience even in adverse scenarios.

Routal automates the delivery of:

  • SMS, WhatsApp and emails with exact time windows.
  • Real-time delivery status updates.
  • Possibility for the customer to confirm or reschedule their delivery.

All of this translates into a immediate improvement in punctuality and a reduction in incidents, without the need to increase human resources or fleet.

If you want to know more, do not hesitate to Schedule a call with our team of experts.

How to improve the timeliness of your deliveries by adjusting time windows and service priorities
In the HORECA sector, punctuality and reliability in distribution are key, since any failure directly impacts customer service. Although the competition has revolved around price for years, the real value lies in offering an impeccable and consistent level of service. With Routal, distributors can ensure on-time and error-free deliveries, scaling their operation without losing quality.
HORECA distribution: The challenge of always delivering on time (and without margin for error)

In the world of hospitality, catering and catering — better known as the HORECA sector — distribution is much more than simply transporting products. It's a race against the clock in which every delivery has to be punctual, complete and error-free. Because if something fails, the impact is not only logistical: it directly affects the service of the end customer, and that is unacceptable in a sector where the demand is highest.

An industry where service level is everything

Customers of the HORECA channel don't just buy products: they buy reliability. They expect their supplier to meet the agreed deadlines, that the order will arrive complete, that the delivery person will be on time... and that there will be no surprises. The pressure is daily, because restaurants, hotels and catering services operate under very tight time schedules. A delivery error can mean an incomplete menu, an empty room, or a damaged reputation.

This is where technology makes the difference. With Routal, distributors can plan optimized routes in detail, assign tasks to drivers and track each delivery in real time. That means fewer unforeseen events, more punctuality, and a stronger and more professional customer experience.

Price vs. Service: The Industry's Silent Battle

For years, competition on the HORECA channel has been waged primarily around price. Margins are tight and distributors have fine-tuned their structures to the maximum to be competitive. But there is a limit to this price war. And many companies have already realized that the real competitive advantage lies not in being the cheapest, but in being the most reliable.

Because when it comes to supplying restaurants or industrial kitchens, what is worth gold is not the savings of a few cents per kilo, but the peace of mind of knowing that the order will arrive, complete and on time. And in that, Routal becomes a strategic ally: it helps to guarantee error-free deliveries, to notify the customer of any incident and to provide total visibility of each operation. Not only does this improve customer satisfaction, but it also reduces complaints and reprocesses.

Scaling without losing quality: the great challenge

Many distributors face the dilemma of growing in volume without losing quality of service. As more customers and routes are added, the risk of losing control increases. Hand tools or spreadsheets are no longer enough. A solution is needed that automates, optimizes and scales with the business.

With Routal, not only is it possible to manage more routes with less effort, but it is also possible to anticipate needs, redistribute loads in real time and provide a level of traceability that was previously unthinkable. And the best part: all this without losing the human touch that characterizes good service.

The result? More efficient distributors, happier customers and a service that leaves a mark. Because in the HORECA sector, being punctual is not a virtue, it's an obligation. And with Routal, that obligation becomes a competitive advantage.

Do you want to know more? Read this article about how Guillen Foods, a HORECA frozen food distribution company, has achieved savings of more than 27% thanks to Routal. Read here

If you're curious to know how much it could impact your business, Let's talk!

HORECA distribution: The challenge of always delivering on time (and without margin for error)
Urgent deliveries require quick decisions, full visibility and maximum precision on the part of the logistics planner. Tools such as Routal allow you to prioritize orders, reoptimize routes in real time and maintain operational flexibility, even under pressure. It's not about running more, it's about planning better with intelligent technology.
Innovation
Optimizing routes with urgent deliveries: tactics for planners under pressure

Urgent deliveries put even the most experienced logistics teams to the test. When time is limited and margins of error are minimal, every decision counts. From correctly assigning orders to prioritizing routes, the role of the planner becomes key to making everything work smoothly.

But how do you achieve efficiency when everything is urgent? What tools and strategies allow us to respond with agility without compromising service quality?

The challenge of managing urgent deliveries

In sectors such as e-commerce, food or the distribution of pharmaceutical products, urgent deliveries are the daily bread. These operations usually involve very tight time windows, customers with high expectations and journeys that should reorganize as you go.

The planner, in these cases, needs:

  • React quickly to changes or new urgent orders.
  • Ensure that priority deliveries do not negatively affect others.
  • Maintain full visibility over the operation in real time.

In this context, traditional planning based on spreadsheets or manual calls is not enough. An adaptive strategy supported by advanced technology is needed.

Tactics for accurately planning urgent deliveries

1. Dynamic prioritization of deliveries

Not all emergencies carry the same weight. With tools such as Routal Planner, is it possible assign a priority level to each order, or a secure delivery window, allowing the system to reorganize routes so that the most urgent routes are taken care of first without compromising the rest of the route.

This avoids the common mistake of “manually inserting” an urgent delivery, causing delays on the rest of the route. Or, if it is essential, to know how to calculate the impact that this manual modification will have.

2. Real-time monitoring

A platform with live tracking allows you to quickly detect any incident: a stopped vehicle, an unexpected delay or traffic congestion. Thus, the planner can make quick decisions and reoptimize routes automatically or assisted.

In addition, with this visibility, notifications can also be sent to the customer, improving the experience and reducing anxiety about waiting.

3. Operational flexibility

Emergency scenarios require flexible logistics resources: additional vehicles, adaptable shifts or the ability to reassign tasks between delivery people. A tool like Routal makes this management easier, showing on the screen the capacities available at all times.

This flexibility also applies to planning: multiple route versions can be generated and validated according to different criteria (time, cost, customer priority, etc.).

4. Simulation of scenarios

A very useful tactic for the planner is the simulation of alternative routes. This allows us to answer questions such as:

  • What happens if I reorder this delivery at the end?
  • What if I move this urgent order to another courier?
  • What impact does this new delivery have on time compliance?

Routal offers this capability, allowing you to visualize the impact of each change before executing it.

How Routal helps planners in stressful situations

Pressure doesn't go away, but it's better managed with clear information, reaction options and tools that They automate the repetitive.

With Routal, planners can:

  • Assign urgent orders with one click, prioritizing by customer type, time window or SLA.
  • Visualize routes and deliveries on interactive maps with real-time updates.
  • Receive alerts if a delivery is at risk of non-compliance.
  • Reoptimize routes without having to redo them from scratch.

This transforms the way we work: instead of putting out fires, the planner becomes an efficient resource orchestrator.

Best practices for optimizing under pressure

  • Anticipate urgency as part of daily planning: leave reserve capacity and space on routes for unforeseen events.
  • Digitize communication with delivery people and customers: no calls. Automatic notifications and integrated asynchronous messaging.
  • Train teams in the use of planning tools: it's not enough to have technology, you have to know how to use it well.
  • Review key KPIs on a daily basis: on-time deliveries, percentage of successful replans, level of service by type of customer.

Managing urgent deliveries is not earned by running more, but making better and faster decisions. Pressure is not eliminated, but it can be channeled thanks to intelligent planning, operational visibility and the support of tools such as Routal Planner.

When every second counts and every cent matters, having the right technology can make the difference between a chaotic operation and an efficient delivery.

Optimizing routes with urgent deliveries: tactics for planners under pressure
Many logistics managers unwittingly lose money due to invisible inefficiencies in their daily operations, such as poorly planned routes or downtime. These hidden costs directly impact the budget and customer satisfaction, but they are not always detected with the naked eye. With Routal, it is possible to identify and eliminate these leaks by optimizing routes and automatically analyzing logistics data.
Logistics
Is your logistics operation losing money without you knowing it?

Every extra kilometer, every poorly planned stop, every minute of waiting... adds up.

And the worst: a lot of times you don't even know it.

Because the hidden costs in delivery they don't appear in your reports.

👉 But they are there.

And they're draining your logistics budget every day.

The “operating normality” trap

When we talk to logistics managers, many tell us the same thing:

“That's how we've always done it.”

The problem is that Habit is not synonymous with efficiency.

Repeating planning errors or poorly optimized routes can be costing you thousands a month without you realizing it clearly.

Does it ring a bell to you?

• Routes assigned “by eye”

• Deliverances that take longer than expected

• Drivers who change routes because they “know a better one”

• Customers who call asking where their order is

Where is the money you lose hidden?

Los invisible costs appear in the form of:

✓ Gasoline wasted on poorly designed routes

✓ Overtime that is paid but not billed

✓ Deliverymen frustrated by lack of planning

✓ Customers dissatisfied with after-hours deliveries

And the worst: without accurate data, you can't correct it.

Optimize. Save. Scale.

With Routal you can detect and eliminate these leaks with surgical precision.

🚀 This is how we help our customers achieve a true logistic savings:

✔️ We optimize routes in seconds, considering traffic, time windows and vehicle capacities.

✔️ We generate automatic reports that show the hidden costs of your delivery.

✔️ We give you total control of your fleet's performance, without the need for eternal spreadsheets.

Are you missing out on these savings?

💡 Request a demo and check the savings you can achieve.

Your operation has more margin than you can imagine.

You just need to see it clearly.

Is your logistics operation losing money without you knowing it?
The digital packing slip optimizes merchandise delivery by reducing errors, streamlining processes and improving customer satisfaction through real-time tracking and proof of delivery. Companies like Quaker State have saved more than 2 million dollars by digitizing their logistics processes. Tools such as Routal enhance these improvements with advanced monitoring and automation.
Logistics
What is a digital packing slip and what are its advantages for the logistics company?

In the world of modern logistics, digital transformation is revolutionizing many of the processes that were previously manual and cumbersome. One of the most important advances in this regard is the appearance of the digital packing slip, a tool that simplifies and optimizes the merchandise delivery process. But what exactly is a digital packing slip and why is it so relevant to logistics companies? In this article, we'll explore in detail what a digital packing slip is, its advantages, and how it integrates with advanced features such as route tracking and proof of delivery offered by Routal.

What is a digital packing slip?

Un digital packing slip It is the electronic version of the traditional paper delivery note, which acts as a delivery document for merchandise. Like its physical counterpart, the digital packing slip contains details about the shipment, such as the description of the products delivered, the quantities, the recipient and the date of delivery. However, unlike the paper bill, the digital one is managed and stored electronically, making it easier to access and manage.

The digital packing slip may include delivery tests such as the recipient's signature directly on the delivery person's device, photos that confirm receipt of the package, or even QR codes that instantly validate the transaction. All this makes the process more transparent and efficient, both for the logistics company and for customers.

Advantages of the digital packing slip for the logistics company

The implementation of a digital packing slip provides numerous advantages for logistics companies, especially when integrated with systems of route tracking and proof of delivery. Here are some of the key benefits:

1. Reduction of administrative errors

One of the most common problems with paper packing slips is the risk of making errors during manual data entry. Whether it's the difficulty of reading handwriting or the loss of documents, human error can lead to confusion, delays, and additional costs. With the digital packing slip, data is recorded electronically, minimizing errors and ensuring that the information is clear and accurate.

2. Operational Efficiency

The use of digital packing slips up the delivery process. Drivers no longer have to carry around paper documents or take the time to file them manually. Instead, all the information needed for delivery is found on their mobile devices, such as tablets or smartphones, connected to the company's system. Not only does this streamline deliveries, but it also facilitates instant access to information, improving operational efficiency at every step.

3. Real-time tracking

One of the great benefits of digital systems is the ability to perform Real-time tracking of routes and deliveries. When a digital packing slip is used, the information is updated instantly, allowing both the company and the customer to know precisely where the order is located at all times. This type of monitoring is essential in the current context, where transparency and customer satisfaction are key differentiating factors.

Routal, for example, offers a solution for route tracking and proof of delivery which allows logistics operators to monitor each delivery in real time, ensuring that shipments are made as scheduled and allowing a quick response to any unforeseen event. In addition, customers can also access this information, significantly improving the user experience.

4. Improved delivery test

An essential aspect of the digital packing slip is the ability to obtain proof of delivery quickly and accurately. Traditional proof of delivery, such as paper signatures, can be ineffective or even falsifiable. However, with the digital packing slip, proof of delivery can be completed more reliably. Some of the forms of testing include:

  • Digital signature: The recipient can sign directly on the delivery person's device.
  • Geolocated photos: The delivery person can take photos of the package at the time of delivery, ensuring that it arrived at the right place.
  • Geolocation: The exact location of the deliverer during delivery is recorded, providing an additional layer of security and precision.

With Routal, this proof of delivery is managed in a fully integrated manner. The signatures, photos and the geolocation of the delivery are stored on the platform, allowing for a detailed history of each operation. Not only does this protect the company in the event of disputes, but it also provides a safer and more transparent customer experience.

5. Reduction of paper use and associated costs

The use of paper packing slips involves additional costs, such as the purchase of material, printing, storage and management of physical documents. In addition, storing large quantities of paper can be inefficient and prone to loss or deterioration. By digitizing these documents, companies not only save money, but they also contribute to reducing environmental impact, moving towards more sustainable operations.

6. Integration with logistics management systems

The digital packing slip does not work in isolation, but it can be perfectly integrated with other logistics management systems. This allows for full automation of processes, from route planning to delivery confirmation. For example, solutions such as those offered by Routal allow logistics companies to plan delivery routes optimally, monitor drivers' progress and automatically receive proof of delivery in real time.

In addition, the data collected from digital packing slips can be analyzed to identify trends, bottlenecks or areas for improvement in company operations, which can lead to continuous optimization of the logistics process.

7. Improved customer satisfaction

Finally, one of the biggest advantages of implementing digital packing slips is the improvement in customer satisfaction. Thanks to real-time tracking, transparency in the delivery process and reliable proof of delivery, customers have a much more positive experience. They know exactly when their order will arrive, they can follow it in real time and they are sure that they will receive clear proof that their merchandise has been delivered correctly.

Success Story: Quaker State

A prominent example of how the digital packing slip can completely transform logistics operations is the success story of Quaker State, one of the leading brands in the automotive lubricant industry. Quaker State adopted a system of digital packing slips and the complete digitalization of their delivery process, which allowed them not only to improve the efficiency of their logistics chain, but also to significantly reduce the time between the delivery of the material and the collection of the material.

Before implementing the digital packing slip, Quaker State's delivery process relied heavily on paper documents and manual systems, leading to delays, loss of documents, and billing errors. After digitizing the process with tools such as route tracking and proof of delivery, Quaker State was able to drastically reduce these problems.

The most shocking result was the savings of more than 2 million dollars in operating costs. The speed with which deliveries were processed and proof of delivery validated allowed the time between receipt of products and payment to be reduced from weeks to just a few days. This improvement not only optimized the company's cash flow, but it also improved relationships with its customers, who valued transparency and speed in the delivery process.

Conclusion

The digital packing slip is an essential tool for logistics companies looking to improve their efficiency, reduce costs and offer a better experience to their customers. By combining this technology with advanced systems of route tracking and proof of delivery, such as those offered by Routal, companies can optimize their operations, minimize errors and ensure customer satisfaction.

The success story of Quaker State is tangible proof of the benefits of digitizing delivery processes. The implementation of digital packing slips can not only lead to great savings in operating costs, but it can also accelerate the revenue cycle, improving the competitiveness and efficiency of any logistics company.

Ready to leave paperwork behind and take the leap to a more efficient, modern logistics operation? Discover how Routal can help you implement digital delivery notes with real-time tracking, proof of delivery, and much more.

👉 Request a free demo and start transforming your logistics operations from day one.

What is a digital packing slip and what are its advantages for the logistics company?
Webapps, such as Routal's, offer significant advantages over native apps and traditional methods in last-mile logistics. They make installation easy, compatible with all devices, and don't require as much storage space. In addition, they provide simple training and promote greater adoption due to their convenience and efficiency. Features such as direct access to Google Maps, one-click tagging and real-time photo capture save time and improve deliveryers' efficiency.
Planner
Webapp VS. Native App. Eliminating friction in the last link, the divider. Everything you need to know.

Last-mile logistics is a business of cents and seconds, every cent counts, every second matters. Making your deliveryman's life more agile, simple and efficient will have a bigger impact than you may be aware of.

Surely you are looking for an app, and just thinking that you will have to explain to all the delivery people how to install it, if it will work on their phones, especially that of external distributors that change every day, among many other problems... you will think that paper is not such a bad solution.

Perhaps there are alternatives other than an app that requires installation, which will be even faster and more convenient than handing over a paper. We are going to see the big differences between a native app, a webapp and finally paper.

Webapp vs. Native App

In any change, it is important to identify the main aspects that will mark the success of the change. When adopting a digital solution for delivery people, it is important to reflect on 3 aspects:

  • Installing the tool
  • The training of the tool
  • The adoption of the tool.

Installing the tool

Before deciding on a tool, it is important to thoroughly study the installation process of the chosen tool. A native app will require knowledge on the part of the user when installing apps. Browse the different app stores, until you find the right one. Finally, share with the user their credentials (username and password) in order to access their account. This process must be repeated with all the delivery people, and you will probably have a high turnover, so it will be a process that must be done on a regular basis.

The Routal webapp allows you to speed up this entire process with simple access to a link sent by email, WhatsApp or any other means. It is a very simple and convenient system, especially in companies that work with outsourced services for their operations and these can change daily.

In addition, one of the risks of native apps is support for different models. There are more than 24,000 different models on the market and it's virtually impossible to support all of them. On the contrary, a webapp like Routal's is based on standard HTML code supported by all devices in their native browser. There's nothing worse than hearing a delivery guy say, it doesn't work on my cell phone.

Formation

Training is a key step in using any tool. In general, all mobility tools are usually easy to use by field workers, delivery people, or any employee.

In this video you can see how simple the Routal application is. It doesn't take our customers more than 3 minutes to teach their delivery people how it works.

Adoption

Adopting tools is the most difficult task in any company. Changing the status quo (the company's usual way of working) can be a big challenge. To be successful in this type of project, there is a secret: Generate more convenience to users with the new process.

The application must save time, be simpler than the current solution and, above all, it must make life easier for the worker.

For example, in the Routal webapp, you have a button for direct access to Google Maps or Waze that will fill in the address and guide the delivery person to the delivery point in a single click. Saving a few seconds of copying the address, with the possible errors you may make.

One of the tasks that delivery people do the most is answering the phone. Making calls to customers, receiving calls from their manager to know the status of deliveries, and a long time. Saving 30 seconds by copying a customer's phone number may seem insignificant, but if that task is repeated dozens of times throughout the day, we may be talking about savings of more than 20-30 minutes. Time that can be spent making more deliveries, or avoiding an accident.

Another advantage of digitalization is the ability to share information in real time asynchronously. For example, the status of the deliveries, or the photographs themselves, allow customers and managers to be aware of the status of their delivery and everything that happened at the time they need it. Without bothering, or having to wait. Real-time information, better decisions and more convenient service.

In conclusion, a simple tool that improves the performance of delivery people and is more convenient than the current solution are the keys to achieving the success of a delivery monitoring project.

I encourage you to try our solution Routal Planner route optimization, delivery monitoring through a webapp and real-time communication with your customer.

Webapp VS. Native App. Eliminating friction in the last link, the divider. Everything you need to know.