Hospital Sant Joan de Déu

How Sant Joan de Déu consistently saves time and KM in home care

A recent article in the important Frontiers magazine has demonstrated how the use of Routal — Planner allows home care teams to save daily planning time, KM and emissions with a simple 30-minute training. The bottom line is that teams can focus on solving more important problems than route planning.

Products used
Planner
Results

27.5%

savings in distribution costs

Hospital Sant Joan de Déu

Start Planning
Study carried out by the Home Hospitalization Unit of the Hospital Sant Joan de Déu (SJD a Casa)
Hospital Sant Joan de Déu

An operational need

The home care division of Hospital San Juan de Dios has refined its logistical infrastructure to meet the operational demands of the unit. Committed to replicating the quality of hospital care in the patient’s home environment, optimizing the logistics of home visits has become an absolute priority. This ensures optimal time allocation for each patient, regardless of the number of hospitalized patients, whether it be 5, 10, 20, or more in the future. The initial pilot project revealed significant challenges in logistical coordination between teams and in scheduling visits, leading to a search for the best way to standardize and optimize these processes.

Business Objectives

  • Reduce planning time
  • Enable any team member to perform efficient planning
  • Ensure visit times for each patient
  • Provide visibility to patients about the arrival of their caregivers

The result of a good process

The implementation of an automated route planning system has standardized the process of planning home visits. Now, each member of our medical team has the ability to efficiently coordinate home care routes and proactively anticipate any setbacks that may affect the punctuality of our visits.

Standardization of operations
Optimization and efficient management of existing resources
Save of time

The story behind the project

SJD a Casa started as a pilot project in 2019 with great acceptance from families and healthcare professionals, bringing the same treatments and care to the patient’s home as in the hospital. This project began with many uncertainties, and as it progressed, essential improvement points were identified to maintain the unit and make it grow to become a global reference in home care.

Before vs After

Before

Time it took for drivers to plan their route
Very high time investment in daily route planning
Operational risk because of dependence on more experienced staff
Lack of communication with customers

After

Operational risk due to the dependence of the warehouse manager to carry out planning processes
The planning of delivery routes was carried out manually
Standardized delivery planning and control process
Reduction of fuel and CO2 emissions
Direct communication with customers

Results and goals achieved

Home care staff were initially very reluctant to use technology. They were able not only to test but also to scientifically demonstrate how the use of Routal technology (formerly SmartMonkey) was not only convenient and easy to use but also significantly improved route planning times and reduced daily kilometers traveled. Additionally, the time to plan for 5 or 20 patients was practically the same, allowing the unit to grow without the organization time being affected.

Read more success stories

Quaker State
Drivers
Planner

During Covid, we realized that it was essential to standardize the delivery procedure. Thanks to the Routal planner, we were able to unify processes.

José Miguel Muñoz Gandara
Director of Internal Control.
Read story
Prio
Customers
Drivers

Routal has allowed us to save 21% in logistics costs, improve on-time deliveries to more than 96%, and have our customers more satisfied with the service on a daily basis.

Rui Domingos
COO of Canasta Rosa
Read story