How to adapt to new logistics trends quickly and efficiently

In 2020, with the boom in online sales, Alfil Logistics had the opportunity to focus more on last-mile deliveries and e-commerce. They decided to create a new division: Alfilxpress. One of the main challenges of this new business was to plan routes with systems that they had historically used for their more traditional routes. These systems were not adapted to the last mile, which was highly complex, with 95% of deliveries to private homes and in their own vehicles. Another of the weaknesses they had was that they did not have real-time information about their offices and what, if they did, was in different systems. These problems were added to the fact that they had a high turnover of personnel since they had high peaks in demand and had little time to plan their routes every day. This is how their exhaustive search for a solution began to help them optimize their service, enrich information and improve decision-making.

• Systems that they used historically to plan routes were not adapted for the last mile.
• Little time to plan and optimize, even same-day orders.
• High staff turnover and low specialization (peaks in demand).
• Lack of visibility of all information in real time and at a single point

After the search, Alfil Logistics found different solutions and decided to implement Routal. One of the main reasons for choosing it was that it includes several processes in a single tool. From route planning to final delivery to the consumer, covered in a single system, which is also connected to the rest of the company's systems.

Our advanced algorithm significantly boosts route productivity by optimizing distance and time, resulting in a 15% increase in delivery efficiency. This improvement not only enhances the productivity of our delivery personnel but also reduces the number of vehicles on the road, alleviating city congestion.

We have standardized operations to ensure a balanced and orderly distribution of packages, which cuts down delivery times. Our WebApp for drivers is user-friendly, requiring no app downloads or excessive mobile data usage. It guides drivers along their routes and allows them to report any incidents in real-time.

First-attempt delivery success rates have improved due to better communication with customers and enhanced address accuracy through geolocation. Customers receive advance delivery notifications, further reducing failed deliveries.

Our system incorporates various restrictions, such as delivery times, weight, and volume, to streamline operations. Managers benefit from real-time route visibility, enabling them to make informed decisions and respond swiftly to daily incidents. All information is centralized and updated online, providing a single source of truth.

Finally, our analytics panel offers key performance indicators (KPIs) that facilitate the analysis and continuous improvement of our operations.