Routal blog
Routal - Move Smarter
Move smarter. Something so simple to understand, but at the same time very complex to do. We are driven to increase efficiency to the maximum and reduce complexity to a minimum. It's time to start a new phase and change for the better. And we started by changing something that identified us from the beginning, our name.
Our story was born in the logistics sector. It is an exciting sector that leaves no one indifferent. Either you love it, or you hate it. There are no middle ground. We were hooked.
Logistics is a struggle every day, every day is different, every day there are new challenges. But for many companies, there comes a time when that complexity normalizes, it's part of everyday life and monotony comes.
Working in a controlled environment, without major shocks, doing your job, is for many people the best castle to safeguard. We see every day how companies don't want to change their processes or way of working. ”We've been like this for years and it's not going that badly”, dThey say a lot. Surely they can last a few more years in the market, the question is how many more.
When we started out, we were fighting against impregnable castles. We believed, as good engineers, that technology could gain a thousand years of experience. We were young and idealistic. And we were very wrong...
Humility, work and experience. We had to learn that companies can't afford not to deliver. Your business depends on it, your plate on the table depends on the success of each delivery. This is how our story began: in a hostile environment, without experience, but with the conviction that there were many things to do and great opportunities.
It's been 8 years, more than 20,000 hours of hard work from a whole team and the trust of many people. Above all, clients who were convinced that things could be done differently, and that those young people had something that could help them to improve their daily lives.
We have ceased to be those idealistic young people who focused only on technology. Now, we use technology for the benefit of people. We work to make the daily lives of logistics managers, route planners, delivery people and customers faster, more efficient and convenient.
We have grown older and our product is ready for a big leap. Our mentality as a company is guided by a new compass: Reduce complexity to a minimum, increase efficiency to the maximum and provide constant support.
This is our North Star, our North Star, which guides all our steps on this path.
Today, we work to reduce complexity to a minimum. Today, our customers move more efficiently. Today, we accompany thousands of customers at all times. Today, we grow as a team and as a company.
We are a platform for local business that will be global.
We are a company that is building a comprehensive, essential and very real solution.Today, we are Routal.
Let's move the world smarter.
Move the World Smarter.
Los KPIs (KKey Performance Indicators) as their name says, are numerical performance indicators that allow us to identify possible positive or negative developments in our operations in order to measure and compare them. It also allows us to act accordingly to improve performance, creating planning and process optimization strategies.
In the case of the logistics sector, these indicators help to have knowledge of the company's processes and operations in order to work on the continuous improvement of the entire logistics chain, from warehousing to distribution.
These indicators help to make decisions about processes and to be clear about how the company's operations are working. That's why they are very relevant to the sector. They also allow us to make comparisons with certain historical moments or with reference metrics (for example from other companies) when carrying out a Benchmarking. Also they make it possible to reduce errors, reduce costs, optimize processes, enhance profitability and improve productivity.
There are different classes or categories of indicators:
Performance: they provide information on whether the execution of the scheduled activities is being carried out
Productivity: they allow us to compare real values with the objectives that were expected to be achieved, in a certain period of time.
Utilization: they allow us to measure how we use our resources. For example: number of used vehicles
To establish the KPIs we want to measure, we must take into account what the company's objectives and these indicators are. The process that is used for the operation must also be taken into account. On the other hand, reasonable and attainable objectives must be established, in order to then be able to make comparisons that work for the company. For this purpose, the SMART theory (Specific, Measurable, Attainable, Relevant and Time Based) is used, meaning that objective KPIs must be specific, measurable, attainable, relevant or realistic, and timely. As an example, we could say that “making more shipments” is not as SMART a goal as “increasing shipments by 5% in 6 months”. Objectives should be part of a planned strategy to achieve larger goals.
What are the KPIs that we should consider in last-mile logistics?
For the last mile sector, there are many indicators to consider. We'll tell you which are the most relevant to us:
Number of deliveries/stops made and canceled: can be measured per day (total), by zone or per driver.
Reasons for cancellation: establish the most common ones and measure the quantity of each one. Then you can analyze how to avoid these cancellations.
Delivery attempts: How many times was the visit carried out until it was completed
Used vehicles: quantity per day
Kilometers traveled: amount per day or per vehicle
Road time (hours): amount per day or per vehicle
Customer Satisfaction: it is measured through evaluation surveys sent to the customer
Staff/driver satisfaction: is measured through assessment surveys through the system used by drivers
Cost per km or delivery: can take into account different factors such as the price of fuel, the price of outsourcing the service, etc.
All of these KPIs can be analyzed day by day to improve operations and correct errors that may be happening in deliveries. In addition, many of them can be improved by optimizing routes such as the kilometers traveled and the number of vehicles used per day. This makes it possible to considerably reduce costs and also CO2 emissions.
With Routal Planner not only can you plan and optimize your routes in minutes, you can also view them in the Analytical all the KPIs relevant to your business, to be able to work on the continuous improvement of your processes and reduce your operating costs.
Try Planner free for 10 days doing click here.
The logistics industry is constantly changing, both in processes and in the way of proceeding. These changes are due, to a large extent, to technological advances in the sector, which evoke different modalities in logistics processes, such as reverse logistics.
What is Reverse Logistics?
Reverse logistics is the set of practices and processes responsible for managing the returns and returns of those products purchased by users.
These returns or returns are managed from the points of sale of the products to the manufacturer itself (to carry out the repair, recycling or disposal of the product at the lowest possible cost).
In addition, reverse logistics is already another process and of vital importance when planning the supply chain for the satisfaction of the end customer.
Reverse logistics is one of the main challenges faced by the industry and the main objective is to avoid high costs and manage returns in the shortest possible time.
8 tips to improve your reverse logistics
Customer Centric: It responds to the customer-oriented strategy through which an organization places the customer at the center of the company with the objective of focusing all processes and operations on users.
The implementation of the Customer Centric strategy increases the satisfaction of our users, since we focus all our efforts on knowing their needs and concerns regarding our activity. Knowing the desired delivery and return times or a maximum price per service will help increase your satisfaction and, therefore, carry out a satisfactory reverse logistics process.
Strategic Planning: Perform measured and analytical planning to ensure the correct management of operations taking into account parameters such as mileage or travel time. With the right software, this will be an autonomous task, in which a large amount of time is not required and with an optimal result, since it will always offer the most efficient route.
Optimization of resources: The optimization of resources when it comes to transportation is essential for the success of your company's reverse logistics process; it will help control the traceability, trajectory and tracking of shipments. In addition, planning delivery routes efficiently and optimally will result in significant economic and time savings. Therefore, the use of specialized software for route planning will be a key element in increasing the efficiency of your company's reverse logistics process.
Use of metrics and KPIs: To evaluate the productivity and performance of the reverse logistics process, the use of KPIs is essential (Key Performance Indicator). These indicators will help measure and quantify your company's performance and compliance with established objectives. It is recommended that when defining the logistics KPIs, they are developed based on the S.M.A.R.T. (Smart, Mmeasurable, Achivable, Realistic and Time-Bound) model.
Shorter return times: As mentioned before in relation to the Customer Centric strategy, it is essential to know not only the limits of our company in terms of acceptable delivery or return times, but also the “deadlines” or desired deadlines of our customers. For this reason, and in general terms, it should be prioritized that collection and return times are as short as possible and without the need to increase the amount of resources associated with reverse logistics. Thus, specific efforts should be made to improve this particular process.
Proactive monitoring: Proactive monitoring is the live monitoring of the daily planning of services and deliveries that warns of possible failures and errors while allowing us to react and adapt operations in a satisfactory manner.
Good proactive monitoring must have the possibility of monitoring the operation in real time and thus be able to view the progress of the operation live at all times. In addition, and in relation to the real-time monitoring of operations, it is essential that it incorporates sufficient functions that allow a timely reaction to possible failures or errors.
Smart Warehouses or Smart Storage: Smart warehouses are specialized logistics centers that make use of technology to increase efficiency in all their processes, such as the reception, preparation or storage of goods.
An example of the use and benefit of implementing intelligent warehouses in the reverse logistics process is the case of Amazon, a company that has included artificial intelligence in its warehouses in order to quickly determine, based on the costs of each product and its associated return costs, if it accepts to pick up the product in question by activating the reverse logistics process or, on the contrary, makes the refund without the collection of said merchandise.
Logistic software: Investing in technology and digitalization can help you improve your reverse logistics efficiently. Choose specific software that includes route optimization, real-time operational monitoring and analysis of important metrics for your continuous improvement.
If you want to guarantee the success of your company's reverse logistics process, you can do so now with specialized software. Routal Planner. Try it now for free by 10 days.
One of the main fears and brakes faced by SMEs in the face of digitalization is Integrate technology. The dichotomy between choosing an all-encompassing solution, or specific solutions for each problem. The benefit of the first option is that you're dealing with a provider, everything is talked about, and you shouldn't have too many problems. The problem is that it probably doesn't solve your processes in the best way and you have to make a lot of effort to adapt your business to the solution. The other option, small experts, usually provide a better solution for each process, but there is a difficulty in getting applications to talk to each other. This means that two companies collaborate, integrate and that can be a challenge.
More complex systems and technological solutions are increasingly required to optimize operations. The trend of one-fits-all (one solution for everything) is increasingly difficult to find and as companies grow they require more specific solutions, so integration projects are becoming more common, but above all, more necessary.
To give great examples, one of Inditex's great successes has been to have a single centralized stock between warehouses and stores, which allows us to have the status of each of the pieces of clothing in real time and achieve greater success in an omnichannel environment where the customer purchases online, is sent from several centers to be consolidated in the store and for the customer to pick up at the store buying an accessory that he found by chance. But something like that is not only available to large companies, SMEs also have a lot to say, and their scale makes them projects much easier, faster and cheaper to implement.
The benefits of integrating systems are direct improvements in productivity and in the quality of the service they provide, standardized and optimized operating processes, ease in internal processes, reduction of errors and also homogenization of data.
Why is it presented as a brake or challenge, or Why does it bring so many headaches for companies? Mainly because many companies do not have the experience, the resources to develop these projects internally or personnel with the knowledge to lead a project of this type. The solution, outsourcing these projects, and without good advice the project can be a big headache. For this reason, looking for a supplier who knows the business, the tools to be integrated and who has experience in similar projects are the key to success for an integration project to be successful, to develop quickly and on budget.
Unfortunately, sometimes digitalization brings high costs that companies don't want to face because of the doubt if there will really be a return on that investment. Digitalization with common sense, improving and streamlining processes undoubtedly generates great investment returns. For this reason, it is essential that companies have an orchestrator that understands the need of the business, the company's processes and those points that hold back the organization in order to optimize them through digitalization. The partner will actually implement that improvement, but it requires high-level coordination that will be the key to success.
Strategy, knowledge and execution.
Nowadays, execution is the easiest part of all. There are different types of integrations depending on the available systems and the objective. The most used are those of APIS (Application Programming Interface) where data is transmitted from one side to the other quickly and securely. It is the most used since it is simpler to perform and offers great performance. These are used to enter information to our platform. On the other hand, the most used to extract information is integration by Webhooks, in which the external system receives data when there is an event on the platform.
At Routal, we are constantly working to make integrations an opportunity to further streamline company processes, digitize and automate tasks that don't add value, and concentrate the work of employees on those points where a person actually provides the most value.
Quaker State Success Story: Integrating SAP
Quaker State is a leading company in the distribution of oils and lubricants for vehicles in Mexico. In 2020, they needed to standardize their merchandise delivery procedure and homogenize their operations so as not to rely on one or more people for the replacement of personnel. Faced with this situation, they implemented the Routal solution.
Thanks to the Planner intelligent route planner, they were able to unify processes into one, in addition to generating a single procedure that would be available to any worker regardless of their level of training.
Prior to the integration, the delivery routes were carried out manually, they spent hours daily in the planning process, there was little monitoring of the operation, and obtaining any report on performance metrics was an investment of tens of hours, which greatly limited the ability to make improvement decisions.
Once the integration of their SAP system with Routal was implemented, route planning began to be carried out in an automated manner and in minutes. The risk on the figure of the route planner and the dependence on that person was completely reduced. The creation of metric reports was also automated to improve the control and monitoring of their distribution processes, and most importantly: the data were reconciled and validated. Thus, the entire process was standardized and optimized.
”Routal Planner is essential to us. It saves us planning time and makes us more competitive against our competitors” Your Manager has your opinion.
Lácteas del Jarama Success Story: Integrating AS 400
Lácteas del Jarama It is one of the most important dairy companies in Spain, it was the first company to introduce mozzarella in our country and its history supports it as one of the main dairy companies in the food service sector.
The successful implementation of Routal was due to the successful integration of its ERP system, an IBM AS400, an extremely robust but difficult to integrate system. To be able to count on a partner like Nakima helped to be able to carry out the integration in just 3 weeks of work and thus reduce the start-up time to just over a month.
The internal leadership clearly identified the need to eliminate steps in the process that would focus logistics personnel on what really provides value: “Deliver quickly, with the lowest cost and offering the best possible service”.
The experience of working with professionals who are experts in this type of project means that companies can think further and want to improve other processes that seemed impossible to improve.
At Routal, we work to streamline integration processes through partners with a lot of experience in all types of technologies and businesses, achieving success so that projects are successful.
Try Routal for free for 10 days click here.
October begins and BlackFriday is getting closer and closer, it's time to get ready and be ready for its arrival. In this article we want to discuss the challenges faced by e-commerce and the last mile today.
Cumulative sales between BlackFriday and Christmas account for 30% of annual turnover for some e-commerce sectors. That is why it is very important for the sector to be able to know what challenges it will have to face this year.
In recent years, e-commerce has grown steadily, especially with the momentum it gained in 2020 as a result of the covid19 pandemic. Now in 2022 and with another economic context, it seems that this growth is slowing down and is almost stagnant. Specialists anticipate that this year there will be fewer offers, due to the economic context, lack of stock and reduced production.
In this context, new challenges are presented for e-commerce. First, end customers continue to push for speed, flexibility, and convenience. Get everything delivered to your doorstep. However, on the other hand, they also prioritize companies that are more sustainable and reduce their emissions. In any case, many forget about this aspect and the perception of the negative impact on sustainability is reduced compared to the convenience of receiving their order at the time they want. Then there is a dichotomy for logistics companies: to be faster or to be more sustainable. Perhaps the answer is neither of these two options but rather the convenience in delivery.
Second, there is an accessibility problem. In recent years, the Internet has allowed access to e-commerce everywhere, even the most remote, and this pushes distribution to go further and further. But in terms of logistics and especially infrastructure, not so much progress has been made, which is why it is costly and even difficult to reach remote towns and areas, especially in less developed countries.
Thirdly, the post-pandemic era, the modality of free returns for online purchases has become widespread, which presents a Great reverse logistics challenge. Offering free returns also poses a duality since it is not sustainable for packages to travel long distances and then return, wasting fuel and generating costs and emissions. In the future, it should be reviewed if it is convenient to provide a free returns service, if it is necessary to charge it or encourage the customer to approach a physical store to add this reverse logistics, minimizing trips.
Finally, another challenge is to improve the user experience: essential in this era when people place a lot of weight on the opinions of other customers, in addition to their own, and decide to repeat their purchases where they have received the best service. To improve reliability, there are tools such as order tracking, proof of delivery, direct communication with the customer, satisfaction or opinion surveys, among others. Taking care of and improving the user experience throughout the year is possible when you use a logistics service that has these tools, allowing more reliability and transparency for the end customer. The quality of the service is what sets you apart from the competition.
Our main recommendation for this BlackFriday is to anticipate. There is still time left, specific strategies can be planned for this date, not only for marketing and advertising, but also for logistics, to be prepared for increases in demand. In addition, we believe that technology is the main solution to many of the challenges posed in last-mile distribution.
That's why we encourage you to try Routal, a digitalization tool where you can optimize your delivery routes, use the restrictions your operations need, control routes in real time, send direct communications to the customer to keep them informed and reduce failed deliveries, collect proof of delivery, send customer and driver satisfaction surveys, as well as reduce costs and time in your operations. Test Routal free for 10 days by clicking hither.
This year the European Mobility Week is celebrated from September 16 to 22 with the motto “Combine and move!” to place the emphasis on intermodality. The celebration will begin on Friday, September 16 with Park (ing) Day and will end on September 22, World Car Free Day.
The objective of the European Mobility Week is to raise awareness of the need to reduce the use of private motorized vehicles, in order to achieve a less polluted city and also reduce the space usually occupied by these vehicles. As well as promoting more sustainable travel such as public transport, cycling or walking.
As part of this event since Routal we want to tell you how we apply our contribution to the sustainability of the city and how we reduce CO2 emissions when it comes to moving to the office.
Since 2020, Routal has left the employee free choice to work from home or go to the office. Routal currently employs 10 people. The offices in Barcelona are located in the center of the city and are easily accessible by public transport. However, working from home is everyone's favorite option. When we decided to meet at the office, we traveled by bike, scooter, on foot or by subway.
Avoiding the use of private motorized vehicles and working from home has meant savings in emissions of 6,733 kg of CO2 per year (6.7 tons) for Routal.
You can encourage your employees to work from home to avoid large CO2 emissions every year as well as improve work-life balance. Our own CEO (who has just become a father for the second time) is grateful to be able to take his daughter to school every day 😄 and not miss a school party. It's a matter of organization and flexibility, he says.
However, if working from home isn't possible at your company because the type of work doesn't allow it, you can help your employees reduce their emissions. A practical way is to share a vehicle between several. For this purpose you can use Routal to see how your employees could easily and quickly carpool. You just have to enter the addresses of all your employees, adjust the number of vehicles that may be needed, and we take care of planning the most efficient routes for them to share their vehicles. Watch the video:
As a company, we are aware of the need to improve the world of our children and that is why we work not only to offer a better service but also to help our customers with their environmental objectives, reducing emissions, improving the quality of their deliveryers' work and offering a more convenient service to their customers.
If you're wondering how we do it, I encourage you to look This other video and you'll see how we can save you hundreds of liters of fuel every month and thousands of hours behind the wheel every year.
You can do your route by trying Routal free for 10 days by clicking here.
Gas, gasoline, gasoline, fuel, there are hundreds of ways to call it depending on where you are. However, the increases in their costs are being reflected around the world. That's why in this article we'll give you tips to save fuel and thus reduce not only costs, but also CO2 emissions from your logistics operations.
Efficient routes 🛣️
If there is something essential for saving gas, it is choosing the most optimal route, traveling as few kilometers as possible through the right area and taking into account variables that may arise, such as road conditions and maximum speed.
Our main advice is to use a route optimization tool (such as Routal 😉) that provides you with the most efficient routes adapted to your operation. The optimizer uses artificial intelligence to define among infinite variables which is the most effective route to complete the route you need in a few minutes, saving you a lot of time compared to doing it manually. You can set restrictions, time windows, weight and volume limitations, and more. This way you will get the most suitable routes and in this way you will increase your productivity and you will save not only fuel, but also costs.
Maintenance 🛠️
Secondly, it is essential to save fuel that the vehicle to be used works properly, so we recommend regular maintenance of your fleet. This includes doing regulatory checks, checking oil and lubricants, and also checking tire pressure whenever possible. These revisions prevent further inconveniences in the future and save money in the event of breakdowns. Vehicle manufacturers establish the recommended period for each revision depending on the model and age of the vehicle, and some are mandatory to maintain the current warranty. We recommend that maintenance be carried out by specialists or trained personnel.
Driving 🚙
Another way to make fuel consumption efficient is the way you drive. Avoiding aggressive driving, trying to maintain a constant speed and respecting speed limits reduce fuel consumption. Safe driving courses are available to improve drivers' way of driving and to keep up to date.
You should also turn off the engine when you are standing still for a long time and try to keep the air conditioner above 21 degrees and below 24 to avoid overspending.
Hybrid or electric vehicle 🔌
Another option to save fuel permanently is to switch to a hybrid (or fully electric) vehicle to reduce emissions and improve efficiency. A hybrid vehicle can save us a lot of fuel, especially if it is used in the city for short routes. In addition, the maintenance of these cars is cheaper. Another benefit is that, due to their rating, they have no traffic restrictions in cities with low emission areas, they have discounts on tolls and also reduced taxes.
The Routal route optimizer includes a limiting kilometer restriction so that when planning your routes you can take into account the range of your electric vehicle.
Despite the increase in the price of fuel, there are different ways to save it, put them to the test and reduce your expenses too. Follow all these tips and also use a route optimizer to improve your operational efficiency and productivity, saving costs and fuel. Try Routal free for 10 days hither.
Do you have other tips for saving fuel? Leave us your comment.
Tugou, a scheduled delivery company, was looking for a solution to optimize its home delivery routes in Peru. They found SmartMonkey, tested the platform, and stayed with us. Discover the benefits and savings they achieved with SmartMonkey.
Tugou was born in 2020, in the midst of a pandemic to meet a need that entrepreneurs had. The starting point was to migrate from a trusted taxi service to a professional service, with transparency and confidence that your products will arrive in a timely manner. They sought solutions that would allow them to differentiate themselves from the competition as an added value and for that they explored digitization and route optimization tools. They tried two or three alternatives, and after a few months they found SmartMonkey on the market, tried the solution and stayed with it.
There are several reasons why they decided to choose Routal. First of all, in terms of user, administrator and end customer it is easy to use and friendly, therefore the learning curve of anyone who comes to work is short, and this It helps to reduce costs also in the case of staff turnover. On the other hand, it is competitive in the market in terms of investment. The Gorilla license offers in one what other companies offer in separate modules at a higher cost.
Daniel Campos, operations manager at Tugou, comments: “It's a platform that we use 24/7, which has been very supportive, and that in a very short time we have gotten to know thoroughly. It's a very webapp Intuitive and this is very important for someone who uses it on a daily basis.”
As for the tool, they believe that it is relevant to versatility in the planning modules to add restrictions: weight, volume, and distinctive load characteristics. Also important to them is the agility in route planning and visibility in real time, being able to see where the vehicles are located and at what times the deliveries are taking place.
The ability to have simultaneous access to the platform to see the programmed route is something that stands out: “We are 4 people who have access and we review the routes daily. It is one of the differential characteristics and very important to us. Also the fact that for the driver it is a webapp (and not an App) and it is easier for them to view it. Apps sometimes need minimal capacity on mobile phones, next-generation phones, use more battery and data. It's something that drivers value a lot,” explains Daniel.
Email and SMS notifications and alerts build trust with the customer and thus reduce failed deliveries substantially. Thanks to the platform, customers can be sure that their products will arrive at their destination.
“The speed of planning daily routes allows us to look at other business opportunities, for example, adding more customers or outsourcing to other companies.”
Regarding this time savings, Daniel comments: “It is something that we have found that the ease and usability of the platform is opening up the field for us to create an additional line of business to create routes for other customers, other companies that don't have the time or prefer to outsource the service. Otherwise, without this extra time, it would be very difficult for us to venture into other types of businesses.”
Tugou found a solution for their route planning and optimization that provided them with concrete savings in costs and time. This translates into improved productivity and business expansion.
See the results they obtained by optimizing delivery with SmartMonkey:
- -15% fuel: effect of savings on travel
- -25% reduction in unit travel
- -60% planning time
- -33% fleet: thanks to the optimization of the platform that allows you to make the same deliveries with fewer vehicles
- -55% investment: lower platform cost for the same benefits or features. (in a single module, without having to pay extra).
If you too want to reduce costs and save fuel Try SmartMonkey free for 10 days.
Watch the video of the case told by his operations manager Daniel Campos and his business manager Henri Malleux:
If you want to know other success stories, I recommend reading A La Casa Delivery in Chile.
From entrepreneurs to SMEs: how A La Casa Delivery began distributing its own products out of necessity and today it has helped hundreds of entrepreneurs from all over Chile. From market need to a growing business.
In 2019, Angela and Ignacio moved to Chile and began selling their products. Little by little they grew and came to make more than 20 deliveries per day. At that time and after trying different transport companies, they discovered that they were not satisfied with the delivery services available in their region. They didn't offer the service that their products required and saw the possibility of differentiating themselves by offering a better delivery service, so they decided to hire a person to make their own deliveries. The birth of a business out of its own need.
Over the months, they began to offer other entrepreneurs the service of home delivery with their delivery person. Thus, almost in the midst of the 2020 pandemic, it emerged A la Casa Delivery, a last-mile courier/delivery company for entrepreneurs and SMEs in Chile.
As quarantine restrictions in Chile increased more and more, the demand for delivery due to online purchases increased considerably, and deliveries per day became almost 600. Ignacio planned routes every night so that he could have it ready in the morning, and this required several hours. That work became unsustainable, inefficient and created a lot of problems. For that reason, they looked for a tool that could simplify their route planning work, which Ignacio did manually every day. After analyzing several alternatives, they discovered Routal.
After a demo, they started using the platform and solved their doubts thanks to the videos and articles from Routal. In just a few days they implemented the tool and started using it on a daily basis. Planning routes became a job of just a few minutes for Ignacio. In addition, I could obtain all the information in real time about the vehicles on the road and thus be able to resolve any incident that arises.
With the new addition of direct communication with the customer through SMS notifications, they were able to give more visibility to the recipient and thus reduce the number of failed deliveries. This directly influenced customer satisfaction, improving the score in the surveys that are sent after each delivery made.
Como A la Casa Delivery, hundreds of SMEs that benefit from the implementation of a digital solution for route planning and optimization, offering a better, more efficient and environmentally friendly service. If you are in charge of logistics for a small, medium or large company, we can help you digitize your operations in a few minutes, so that you can use your time on other more important tasks to boost your business.
Click here if you want to try SmartMonkey's Planner free for 10 days
Do you want to switch to an electric vehicle but are not sure yet? We can help you make the transition easier than you think
By December 2023, all municipalities in Spain with more than 50,000 inhabitants must have Low Emission Zones (ZBE). This presents a challenge for all logistics companies that carry out daily distribution work in the country's cities. Many of their vehicles will become obsolete and their routes will have to be modified, they will have to adapt their fleet and migrate to more efficient vehicles such as electric vehicles.
“If low-emission zones are going to be mandatory and logistics are being sought to become increasingly sustainable... why aren't companies yet adopting electric vehicles for their operation?”
The answer is “the costs”. At first glance you may think that the purchase price of the new vehicle is much higher, but the main reason that prevents the adoption of these vehicles is the cost of changing the way you manage your company's daily operations. Making management changes is always complicated, especially when we have been doing things the same way for many years.
When companies decide to switch to an electric fleet, their distribution routes can no longer be the same. Why? For the autonomy of electric vehicles and their refueling. The routes must be adapted to the new limitations that these cars have together with those of the business. A new restriction added to the already complex route planning that makes many electrification projects dismissed a priori.
Another important point is the charging time of the batteries. Unfortunately, it is not possible to charge the vehicle at the same speed as the liters of diesel flow. You'll think of Tesla SuperChargers, but something little known about EVs is that they have a very limited amount of the number of fast charges they can do over their lifetime. For example, a Tesla Model 3 can only do 200 fast charges over its entire battery life. Therefore, planning charging times will be just as important as another variable to consider.
In situations of maximum availability, 24-hour shifts or continuous work, it will be more difficult to fit this type of vehicle (with current technology), but the vast majority of companies will be able to overcome these limitations and manage them perfectly, as long as it is done in an intelligent way.
A route optimizer may be the solution to this problem. With SmartMonkey you can plan your routes in seconds, incorporating vehicle mileage restrictions and working hours in order to obtain the most efficient routes adapted to electric vehicles (and other fuels). In addition, the optimizer will tell you when you can use fewer vehicles to achieve the same deliveries, and thus make your operation even more sustainable.
A success story is the Palliative Care Team (C2P2) at the Hospital Sant Joan de Déu. This equipment has electric vehicles and combustion vehicles. Because of their operations, they visit patients more than 200 km from the hospital, but the large volume is concentrated in a relatively short radius of ~50 km. Being able to limit routes according to the vehicle's range is allowing them to avoid being “strapped” or to greatly limit the use of electric vehicles when in doubt, with the increase in CO2 emissions. One less problem to consider. Now we plan routes in minutes with total confidence and from the hospital's control center they can track operations in real time.
Let us help you with the change: try Routalkey for free for 10 days and you'll see how you can improve your operations by introducing electric vehicles to your fleet (and drivers will thank you).