SMART Bays: the intelligent revolution in managing loading and unloading areas for the last mile
SMART BAYS is an R+D+i project that transforms the management of urban loading and unloading areas through artificial intelligence, digital twins and real-time monitoring, with the objective of making the last mile more efficient and sustainable. Within the consortium, Routal leads research in the optimization of routes adapted to dynamic squares, integrating logistics planning with the real availability of urban space. The result: lower emissions, less congestion and a new generation of intelligent urban logistics aligned with climate neutral cities.

Founder of Routal. I help companies optimize their logistics through AI and Lean methodologies.
LinkedIn
Last mile, innovation, R&D, R+D+i, smart cities.
Urban logistics is undergoing its biggest transformation in decades. The growth of e-commerce, the pressure to reduce emissions and the saturation of cities have focused on a critical point that often goes unnoticed: loading and unloading areas.
This is where it is born SMART BAYS — Smart City with Flexible and Connected Management in Urban Loading and Unloading Zones, a strategic R+D+i project aligned with the European mission of Smart and Climate-Neutral Cities 2030 .
And yes, Routal is at the center of this innovation.
The real problem of the last mile in cities
Urban Merchandise Distribution (DUM) is one of the biggest challenges of urban mobility. Today, loading and unloading zones operate under a model:
- Static
- Not very flexible
- No real-time monitoring
- No integration with planning tools
The result:
- Double-row vehicles
- Urban congestion
- Increase in CO₂ emissions
- Drivers wasting time looking for a place
- Skyrocketing operating costs
SMART BAYS was created precisely to transform this model.
What is SMART BAYS?
SMART BAYS is a project of research and development (R+D+i) which proposes a new management model:
🔹 Dynamic loading and unloading zones
🔹 Real-time intelligent assignment
🔹 Connected monitoring
🔹 Urban digital twins
🔹 Advanced algorithm with AI
The project integrates technologies such as:
- Artificial Intelligence
- Big Data
- IoT
- Blockchain
- Digital Cufflinks
And it will be validated in multiple Spanish cities (Madrid, Zaragoza, Seville, Donostia, Valencia, Vitoria, Malaga), with a desire for European scalability.
The main objectives of the project
SMART BAYS proposes a structural transformation:
- Create an algorithmic model for flexible management of CyD zones.
- Design a real-time monitoring system.
- Develop a digital twin to simulate urban scenarios.
- Reduce emissions and unnecessary kilometers.
- Improve road safety and traffic flow.
Expected impact:
- 🔻 -10% in logistics costs
- 🔻 -10% in CO₂ emissions
- 🔻 -80% in extra kilometers looking for parking
- 🔻 -50% in incidents due to improper parking
We are not talking about theory. We're talking about measurable efficiency.
Where does Routal fit into all this?
This is where last-mile innovation becomes truly powerful.
Within the consortium of 15 technological entities, universities, clusters and large logistics operators, Routal leads research in route optimization adapted to dynamic loading and unloading areas .
Routal's goal at SMART BAYS:
Develop an optimization model that:
- Plan routes considering dynamic availability of CyD seats
- Direct the driver to the nearest free space
- Integrate automatic space reservation
- Reduce waiting times
- Minimize emissions
- It adapts to demanding sectors such as HORECA, Pharma and Food
In other words:
connect last-mile planning with the reality of urban space in real time.
This completely changes the current paradigm.
From static zones to smart zones
Today, a planner designs routes without knowing if the driver will be able to park.
Tomorrow, with SMART BAYS + Routal:
- The system knows occupancy in real time.
- The algorithm optimizes considering availability.
- The driver receives intelligent instructions.
- The city obtains metrics for urban governance.
We are talking about truly connected urban logistics.
Applied Innovation, Not Theory
SMART BAYS is not an isolated pilot. It is a project with:
- 15 entities that are experts in logistics, mobility and technology
- Validation with real operators: food, pharmacy, vending, hair distribution
And above all:
a clear vision of a smart city applied to the last mile.
Why does this position Routal as a center of innovation?
Because Routal doesn't just optimize routes.
Routal:
- Research new algorithmic models.
- It integrates AI in complex urban scenarios.
- It collaborates with universities and technology centers.
- He actively participates in strategic R+D+i projects.
- Develop solutions aligned with climate neutrality.
While others talk about optimization,
Routal is redefining the digital infrastructure of the last mile.
The future of the last mile will be connected or it won't be
Innovation in urban logistics doesn't just involve electrifying fleets.
Go through:
- Digitizing urban space
- Integrate data in real time
- Automate decisions
- Reduce invisible friction
SMART BAYS demonstrates that the intelligent management of loading and unloading areas is a key element in transforming urban mobility.
And Routal is at the heart of that transformation.
Would you like to be part of this new generation of urban logistics?
If you're managing last-mile operations,
if you work in urban mobility,
if you are part of a public administration,
or if you simply want to reduce costs and emissions...
It's time to learn how Routal can help you plan the last mile with real intelligence.
👉 Innovation is no longer optional.
It's strategic.
Topics
Related articles

Top list of route optimizers 2026
This article is a comparative analysis between different ways of planning and optimizing routes: from the manual optimizer to market solutions such as Circuit, Route4Me and Onfleet, evaluating pros and cons according to the real needs of the distribution. The comparison focuses on common challenges such as low training, high turnover and operational stress, and how each alternative responds (or falls short) to them. In this context, Routal stands out for combining usability, capacity for complex operations and constant support, offering a stronger option to scale without relying on internal “heroes”.
Read more
Logistics in Mexico and nearshoring: last-mile challenges (CDMX and border)
Nearshoring with U.S. Logistics demand in Mexico is skyrocketing in the U.S.. We analyze last-mile challenges (traffic, delivery people, trust and level of service) and how to solve them with technology such as Routal.
Read more
From Excel to logistics software: why spreadsheets will slow your growth
Go from Excel to logistics software and stop wasting time with manual routes, phone number errors in excel and the eternal “csv to excel” every day. Learn how to clean data, improve planning, optimize routes and provide real-time tracking to reduce incidents and increase deliveries per day. Find out why Excel is holding back your growth and how to make the leap to scalable logistics with Routal
Read more