Joao Lucio

Joao Lucio is Customer Success Manager at Routal. He works with delivery teams from their first day on the platform: setting up the project, getting the first routes out and making sure the operation keeps running the same way, whoever is on shift. When a customer's plan breaks at seven in the morning, he is the person they write to.

Before Routal he spent more than a decade on the customer side of operations: he led the Orders to Cash team in Glovo's finance operations, managed accounts at Webhelp and handled customer service at Bosch. He is based in Barcelona. On the Routal blog he shares what he sees week to week in customers' operations.