In the last mile, every second counts and every cent matters. As a parcel delivery company, you know that efficiency is key to delivering more packages in less time and with less effort. However, many manual processes continue to slow down delivery people and saturate customer service channels.

The solution: automate repetitive tasks. Not only does this reduce errors, but it also saves valuable minutes on each delivery. Let's see how automation can make a difference in productivity and customer satisfaction.

📞 1. Call automation: less time searching for numbers

The problem

Every time a deliveryman needs to contact a customer, they must:

🔹 Look up the phone number in your delivery list.

🔹 Type it manually.

🔹 Wait for the call to connect.

This can take between 30 seconds and 1 minute per attempt. Multiplied by dozens of daily deliveries, the time lost can easily exceed 1 hour a day.

The Solution: Automated Calls

With optimization tools such as Routal, delivery people can make calls with a single tap from their app. No copying and pasting numbers or dialing by hand.

⏳ Estimated savings: 15-25 minutes per day and per delivery person.

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🚚 2. Automating delivery information

Share ETA and number of pending stops

Customers want to know When will your package arrive precisely. If they don't have clear information, they call to ask, which results in:

🔹 Waste of time for delivery people.

🔹 Saturation of customer service.

The solution: automatic updates

Automate the notification of the estimated time of arrival (ETA) and the number of pending deliveries allows customers to stay informed in real time.

💡 Example: “Your package will arrive in 15 minutes. There are 2 deliveries left before yours.”

⏳ Estimated savings: 30-40% reduction in unnecessary customer service calls.

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🤝 3. Automation of customer-deliveryman communication

Why is it important?

When the customer is involved in the delivery, success is greater. But manual communication is slow and ineffective.

The Solution: Automated Messaging

🔹 Reminders before delivery.

🔹 Confirmation of availability.

🔹 Options for rescheduling or providing special instructions.

This allows the customer to ready to receive the package, reducing failed attempts.

⏳ Estimated savings: 20-25% fewer failed delivery attempts.

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📞❌ 4. Reduction of customer service calls

The problem

Every call to customer support can last Between 3 and 10 minutes. If hundreds of customers call daily, this represents an enormous operational burden.

The Solution: Real-Time Information

🔹 Automated ETA.

🔹 Confirmations via SMS or WhatsApp.

🔹 Live tracking link.

When customers have the information they need, They call less, they are more concerned with receiving the goods and have a better perception of the service.

⏳ Estimated savings: 50% reduction in customer service calls and a delivery success rate above 98%.

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🎯 Conclusion: More automation, more deliveries per day

Eliminating manual processes allows delivery people to focus on what really matters: deliver more packages in less time and with less stress.

With tools like Routal, you can:

✅ Save up to 30 minutes per delivery person per day.

✅ Reduce failed delivery attempts, achieving a 98% successful first delivery.

✅ Reduce unnecessary calls in 50% or more.

📦 Do you want to take your parcel delivery company to the next level? Find out how Routal can help you automate and optimize your operation. 🚀

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If you work in logistics, you know that costs can skyrocket in the blink of an eye: fuel, maintenance, delivery reattempts, storage... and an endless list of factors that can increase your costs.

Pero good news! , Reduce costs It doesn't mean lower the quality of the service or make your life more complicated. With some smart settings, you can make your operation more efficient and cost-effective.

Here we leave you the best strategies to reduce logistics costs without compromising the satisfaction of your employees or your customers:

Optimizing delivery routes

Every extra kilometer your vehicles travel is Money that is wasted. Plan your routes well It saves you gas, time and stress.

• Use software such as Routal to calculate the most efficient routes in seconds.
• Avoid unnecessary traffic and detours with real-time maps.
• Group deliveries by zones to avoid unnecessary trips.

Impact: Fewer kilometers = less gas = more money in your pocket.

Efficient use of fuel

Fuel is one of the biggest expenses in logistics (it can represent up to 50% of operating cost). But there are ways to reduce consumption without affecting the operation.

• Keep vehicles in good condition to avoid excessive consumption.
• It trains drivers in efficient driving techniques (avoiding sudden accelerations and maintaining a constant speed).
• It uses technology to monitor the consumption of each vehicle and detect patterns of unnecessary spending.

Companies such as Recoenvironment have managed to reduce their fuel consumption by up to a 25% with technology applied to its operations.

Reduction of failed deliveries (and the extra costs they entail)

Every failed delivery attempt It costs you time, gas and money. But even worse, it generates customer dissatisfaction. To avoid this:

• Send notifications with the Estimated time of arrival so that the customer is ready.
• It allows customers to Reschedule deliveries easily.
• Usa digital delivery tests (signature, photo...) to avoid disputes and unnecessary returns.

With Routal, you can manage all these functions from one place and avoid unnecessary expenses.

Automation of logistics processes

Not only do manual processes take longer, but they can exit Very expensive in errors. Automation is your best friend to save costs.

• Monitor your fleet in real time to find out what happens in each delivery.
• Optimize the warehouse with technology that reduces picking times and unnecessary storage.
• Use AI to predict demand and plan shipments in advance.

?Did you know that Can automation reduce logistics costs by up to 30%?

Control your fleet like an expert

Know at all times Where are your vehicles and what are they doing helps you detect problems before they become expenses.

• You avoid unnecessary detours or vehicles standing idly by for no reason.
• You control that delivery times are met.
• Prevent thefts with live geolocation.

Optimizing storage and distribution

El Does warehouse space cost money, and every day that a product is there without moving, it's an extra expense.

• Apply the method Just-In-Time (JIT) to reduce unnecessary inventories.
• Organize products according to their departure frequency to speed up picking.
• Use RFID or barcode technology for better stock control.

INTERESTING FACT: A poorly organized warehouse can cause Order preparation times increase by up to 50%.

Using Data Analysis for Strategic Decisions

The Key to Reducing Costs without affecting the service Is to take decisions based on real data.

• Identify costly routes and optimize them.
• Predict demand to avoid cost overruns.
• Evaluate the performance of drivers and vehicles to reduce maintenance costs.

Conclusion

Reduce costs without affecting the operation it's not impossible. It's a matter of optimizing processes, using technology and making intelligent decisions.

If you want to make your logistics more efficient and profitable, start with these strategies today.

Do you want to see how Routal can help you? Try our free demo and optimize your operation uncomplicated.

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Last-mile logistics is one of the biggest challenges for any company that manages deliveries. The lack of automation in these processes can lead to problems such as delays, high operating costs, customer dissatisfaction and chaotic delivery management. In this article, we analyze when is the right time to implement delivery management software and how solutions like Routal can transform the efficiency of your operation.

The problems of not automating the last mile

Many companies still manage their deliveries with spreadsheets, phone calls and manual processes. While this can work on a small scale, as the volume of deliveries grows, the problems multiply:

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📌 1. Inefficient route planning

The problem

If routes are planned manually, a lot of time is wasted in organizing and the routes may not be the most optimal. This translates into higher fuel costs, longer working hours and fewer deliveries over the same period.

🔴 Real example: A food distribution company creates routes based on the manager's experience, without considering real-time traffic or the best sequence of stops. As a result, drivers travel longer and more expensive than necessary.

The solution with Routal

✅ Routal optimizes route planning in seconds, considering factors such as traffic, time restrictions and load capacities. This way, deliveries are faster, more efficient and more cost-effective.

📌 2. Inefficient communication with customers

The problem

Customers want to know where their order is and when it will arrive. Without an automated platform, deliverymen or the customer service team must constantly answer calls, creating a heavy workload and potential errors in information.

🔴 Real example: An online store receives dozens of calls a day asking about the status of orders. As the team must check with the delivery people manually, the answers are late and inaccurate.

The solution with Routal

✅ With Routal, customers receive automatic notifications with the status of their delivery and a real-time tracking link. This dramatically reduces the number of calls and improves the user experience.

📌 3. Lack of visibility and access to information

The problem

Without a centralized system, delivery managers find it difficult to know what is happening at all times: Has the delivery person already made the delivery? Were there any problems? Does a shipment need to be rescheduled?

🔴 Real example: A logistics operator does not have real-time access to the status of deliveries. When a customer claims an order not received, the only option is to call the driver, who may be busy or can't remember the exact detail.

The solution with Routal

✅ Routal offers a real-time control panel with the status of each delivery. Managers can see the progress of each route and react quickly to any unforeseen event. In addition, the system records proof of delivery (such as photos and digital signatures), reducing disputes with customers.

When is the right time to automate the last mile?

If your company is facing any of these problems, it's probably time to implement delivery management software. Some signs that automation is urgent include:

✅ Increase in the number of deliveries and difficulty managing them manually.

✅ High operating costs due to inefficient routes and higher fuel consumption.

✅ A high volume of calls from customers asking about the status of their orders.

✅ Difficulty giving quick and accurate answers about ongoing deliveries.

Conclusion

Automating the last mile with software like Routal not only improves operational efficiency, but it also reduces costs and improves customer satisfaction. If your company is dealing with planning, communication and visibility issues, it's time to take the leap to intelligent delivery management.

Ready to optimize your operation? 🚀 Try Routal and take your logistics to the next level.

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