How home delivery can go from being a very complicated job to a task of less than 5 minutes
Home distribution (of gas or any other product) is a hard, heavy job with a large customer relationship component. Surely you have wondered if there is a smarter way to manage your daily life while maintaining full control.
An operational need
Hundreds of deliveries every day generate stress, errors, service complaints, extra trips and if you add up the staff turnover, you lose all accumulated experience and the security that there would be no problems with deliveries.
Business Objectives
Efficient management of existing resources
- Efficient management of existing resources
- Easy and quick implementation of the tool
- Increased productivity by more than 10%
- Fuel savings and carbon emissions of more than 25%
- Standardization of the operating process
- Increase customer satisfaction
The result of a good process
The most complicated moment of any tool is the start-up. “All” tools achieve the same goal, but the challenge is the energy and time needed to achieve the same result. You can make a fire with 2 stones or a lighter. How long will it take you to achieve your goal?
The story behind the project
Large companies always have the resources to innovate. In its Prio JumpStart program, Prio analyzes the best solutions in the market for the company's different challenges. Long processes of analysis, testing and validation of solutions. They have a lot at stake, any change in a large company is difficult and tedious.
Before vs After
Results and goals achieved
Routal carried out an exhaustive study on the logistics impact of the operations of one of Prio Energy's distributors. The objective was to measure the real impact of the operations once Planner was implemented, using ROI (return on investment) analysis. The ROI results were conclusive:
- Savings of 25.5% of the cost per delivery (0.86€ savings per delivery)
- Fuel savings of more than 17% (5500 liters of diesel per year)
- Reduction of more than 37,000 km per year
- Savings of more than 194% in tolls (5000€ annual tolls)
- 16% increase in deliveries made (Increase of 2 deliveries per day per vehicle)
- Increased customer satisfaction to 4.93/5
- Reduction of environmental impact by 26.6% (10 tCO2eq per year)
- Standardization of the distribution process
- Reduction of operational risk by the Distribution Manager
- Reducing training time for new drivers
- Optimization and efficient management of existing resources