# Routal Last updated: 2026-07-13 Primary domain: https://routal.com Routal provides software for route planning, dispatch operations, driver execution, live tracking, and last-mile delivery analytics. ## Retrieval priorities - Start with product pages for product fit and scope. - Use feature pages for capability-level detail. - Use resource pages for API, integrations, webhooks, and support context. - Use comparison pages for alternative benchmarking. - Use the Spain regulatory page (/ecmr) for eCMR / electronic consignment note compliance questions specific to Spain. - Use success stories and blog posts for applied operational evidence. ## Locale: en ### Core routes - Home: https://routal.com/en — Landing overview and primary commercial entry point. - Pricing: https://routal.com/en/pricing — Plan coverage, add-ons, and commercial positioning. - Planner product: https://routal.com/en/products/routal — This page is designed as a factual summary for evaluators, search systems, and AI retrieval. It condenses fit, jobs to be done, boundaries, and the most useful next routes. - Drivers product: https://routal.com/en/products/drivers — This summary is built for evaluators, search systems, and AI retrieval. It clarifies where the driver app fits, what it solves, and which routes deepen the evaluation. - Login: https://routal.com/en/login — Operational app login route. ### Feature pages - Route Planner: https://routal.com/en/features/route-planner — Built for dispatch teams that need to move from raw orders to executable routes without losing operational control. - Driver App: https://routal.com/en/features/driver-app — A mobile experience built to reduce field friction while feeding clean, actionable execution data back to dispatch. - Live Tracking: https://routal.com/en/features/live-tracking — From route start to final delivery, operations can control exceptions and keep customers informed without friction. - Operational Analytics and Integrations: https://routal.com/en/features/analytics-integrations — Turn execution data into decisions and connect Routal with the rest of your stack without creating information silos. ### Technical and resource pages - Operational hub to evaluate, integrate, and deploy Routal: https://routal.com/en/resources — One place to understand the product, connect your stack, accelerate rollout, and study real operations already running with Routal. - API documentation: https://developers.routal.com — REST API reference for route planning, dispatch, and delivery data integration. - Integrations that connect Routal to the rest of your operation: https://routal.com/en/resources/integrations — Routal fits as an operational layer between order systems, planning, execution, customer communication, and reporting. - Webhooks to react to operational events in real time: https://routal.com/en/resources/webhooks — Webhooks help operations move faster. When a route, stop, or delivery changes, your systems can react without waiting for batch processes. - Support center: https://support.routal.com/en/ — Setup guidance, troubleshooting, and product support for Routal Planner and Drivers. ### Spain regulatory - eCMR & electronic consignment note (Spain only): https://routal.com/en/ecmr — Spain-specific: what the eCMR is, the electronic control document mandatory from 5 Oct 2026 (Ley 9/2025 de Movilidad Sostenible), eFTI context, FAQ, and how Routal's digital proof of delivery (ePOD) prepares your operation. ### Comparison pages - Compare Routal vs Onfleet: https://routal.com/en/compare/onfleet — Feature-level comparison for Onfleet migration research. - Compare Routal vs Spoke: https://routal.com/en/compare/spoke — Feature-level comparison for Spoke migration research. - Compare Routal vs Routific: https://routal.com/en/compare/routific — Feature-level comparison for Routific migration research. - Compare Routal vs SimpliRoute: https://routal.com/en/compare/simpliroute — Feature-level comparison for SimpliRoute migration research. - Compare Routal vs OptimoRoute: https://routal.com/en/compare/optimoroute — Feature-level comparison for OptimoRoute migration research. ### Customer stories - Customer stories: https://routal.com/en/customers — Real operational contexts, practical implementation paths, and measurable outcomes. - How home delivery can go from being a very complicated job to a task of less than 5 minutes: https://routal.com/en/customers/prio — Home distribution (of gas or any other product) is a hard, heavy job with a large customer relationship component. Surely you have wondered if there is a smarter way to manage your daily life while maintaining full control. - How distribution optimization saves Quaker State time and costs: https://routal.com/en/customers/quaker-state — At the beginning of 2020 and with the outbreak of the Covid-19 pandemic, Quaker State was subjected to a complicated situation in which they did not have enough staff to plan and carry out the delivery routes for their products. At that time, they realized that it was essential to standardize the delivery procedure for their merchandise: a single process available to everyone that would make it possible to standardize operations so as not to depend on one or more people. - How to adapt to new logistics trends quickly and efficiently: https://routal.com/en/customers/alfil-logistics — Adapting your operations to new businesses can be difficult and time-consuming. If you need to focus on last-mile deliveries but you must reorganize your operations, Routal can help you do it in a simple and effective way. On this page, we will explain how Alfil Logístics not only managed to create a new last-mile delivery business division, but also improve its productivity by 15%, reducing the number of vehicles on the road and the number of failed deliveries with the help of Routal Planner. Continue reading if you also want to improve your productivity. - How to digitize the entire logistics process of waste management and educate the customer in a correct separation: https://routal.com/en/customers/recoambiente — Waste management is a hard, heavy job with a large customer relationship component. As a manager, you have probably wondered if there is a smarter and more efficient way to manage your daily life, keeping all the control (of course). On this page, we will explain how Recoambiente not only managed to increase the efficiency of waste collection, but how it saved several hours each day managing papers, WhatsApps as well as fighting with customers to separate the garbage properly (and if not, charge them for that work) .If you feel identified, keep reading and we'll explain how you can do it too (faster than What can you imagine). - How Sant Joan de Déu consistently saves time and KM in home care: https://routal.com/en/customers/hospital-sant-joan-de-deu — A recent article in the important Frontiers magazine has demonstrated how the use of Routal — Planner allows home care teams to save daily planning time, KM and emissions with a simple 30-minute training. The bottom line is that teams can focus on solving more important problems than route planning. ### Product facts - What operations teams should know before adopting Routal Planner: https://routal.com/en/products/routal — Routal Planner is the planning and dispatch layer for route-heavy operations that need executable routes instead of spreadsheet planning. - What teams should validate before rolling out Routal Drivers: https://routal.com/en/products/drivers — Routal Drivers is the mobile execution layer used by drivers and field operators during live route execution. ### Recent blog posts - Digitizing the transport delivery note: a step-by-step guide that won't slow the route: https://routal.com/en/blog/ecmr-digitalizar-albaran-paso-a-paso — You know paper's days are numbered. But digitizing the delivery note isn't scanning the same form into a PDF — it's taking friction away from your drivers, not adding it. Here's a five-step plan to do it without stopping the route for a single day. - The real cost per delivery: what it includes and how to calculate it: https://routal.com/en/blog/coste-real-por-entrega-ultima-milla — Almost everyone thinks a delivery costs less than it does. Fuel and wages are just the tip: planning time, failed deliveries, and overtime quietly eat your margin. Here's how to calculate your real cost per delivery — and see where the money you can recover is hiding. - 5 frequent delivery problems still costing fleets time and money: https://routal.com/en/blog/problemas-frecuentes-en-el-reparto — Last-mile delivery still runs on WhatsApp, phone calls, and the dispatcher's gut. Five daily frictions explain why operations keep firefighting instead of planning — and what changes when knowledge lives outside one person's head. - Integrating Routal when the AI writes the code: https://routal.com/en/blog/integrar-routal-cuando-el-codigo-lo-escribe-la-ia — Coding assistants have changed the economics of integration. developers.routal.com is built for that workflow: documentation your AI can read in full before it writes the first call. - eCMR & Digital Transport Control Document 2026: SMB guide: https://routal.com/en/blog/ecmr-documento-control-digital-2026 — On October 5, 2026, the paper-based Transport Control Document will no longer be valid for road haulage in Spain. We break down what changes under Law 9/2025 on Sustainable Mobility, how it differs from the eCMR, the carve-out for vehicles under 2 tonnes, and how to get your fleet ready without a six-month project. - Last-Mile Tracking: What It Is and Why It Eliminates "Where's My Order?" Calls: https://routal.com/en/blog/rastreo-ultima-milla — Your customer doesn't know if the package is at the warehouse, on the van, or at their neighbor's door. They call. Your team calls the driver. The driver can't answer. There's a fix for this. ## Locale: es ### Core routes - Home: https://routal.com/es — Landing overview and primary commercial entry point. - Pricing: https://routal.com/es/pricing — Plan coverage, add-ons, and commercial positioning. - Planner product: https://routal.com/es/products/routal — Esta sección está pensada para evaluadores, buscadores y sistemas de IA. Resume encaje, jobs to be done, límites y las siguientes rutas más útiles para seguir analizando. - Drivers product: https://routal.com/es/products/drivers — Este resumen está pensado para evaluadores, buscadores y sistemas de IA. Aclara dónde encaja la app de conductores, qué resuelve y qué rutas profundizan mejor el análisis. - Login: https://routal.com/es/login — Operational app login route. ### Feature pages - Planificador de Rutas: https://routal.com/es/features/route-planner — Diseñado para equipos de tráfico que necesitan pasar de pedidos crudos a rutas ejecutables sin perder control operativo. - App de Conductores: https://routal.com/es/features/driver-app — Una experiencia mobile pensada para reducir fricción en calle y devolver visibilidad accionable al equipo de tráfico. - Seguimiento en Vivo: https://routal.com/es/features/live-tracking — Desde la salida de ruta hasta la entrega final, tu equipo controla incidencias y mantiene al cliente informado sin fricción. - Analítica Operativa e Integraciones: https://routal.com/es/features/analytics-integrations — Convierte datos de ejecución en decisiones y conecta Routal con el resto de tu stack sin crear islas de información. ### Technical and resource pages - Hub operativo para evaluar, integrar y desplegar Routal: https://routal.com/es/resources — Un único punto para entender el producto, conectar tu stack, acelerar la implantación y estudiar operaciones reales ya resueltas con Routal. - API documentation: https://developers.routal.com — REST API reference for route planning, dispatch, and delivery data integration. - Integraciones para conectar Routal con el resto de la operación: https://routal.com/es/resources/integrations — Routal encaja como capa operativa entre sistemas de pedido, planificación, ejecución, atención al cliente y reporting. - Webhooks para reaccionar a eventos operativos en tiempo real: https://routal.com/es/resources/webhooks — Los webhooks permiten mover la operación más rápido: cuando cambia una ruta, una parada o una entrega, tus sistemas pueden actuar sin esperar procesos batch. - Support center: https://support.routal.com/es/ — Setup guidance, troubleshooting, and product support for Routal Planner and Drivers. ### Spain regulatory - eCMR & electronic consignment note (Spain only): https://routal.com/es/ecmr — Spain-specific: what the eCMR is, the electronic control document mandatory from 5 Oct 2026 (Ley 9/2025 de Movilidad Sostenible), eFTI context, FAQ, and how Routal's digital proof of delivery (ePOD) prepares your operation. ### Comparison pages - Compare Routal vs Onfleet: https://routal.com/es/compare/onfleet — Feature-level comparison for Onfleet migration research. - Compare Routal vs Spoke: https://routal.com/es/compare/spoke — Feature-level comparison for Spoke migration research. - Compare Routal vs Routific: https://routal.com/es/compare/routific — Feature-level comparison for Routific migration research. - Compare Routal vs SimpliRoute: https://routal.com/es/compare/simpliroute — Feature-level comparison for SimpliRoute migration research. - Compare Routal vs OptimoRoute: https://routal.com/es/compare/optimoroute — Feature-level comparison for OptimoRoute migration research. ### Customer stories - Historias de éxito: https://routal.com/es/customers — Resultados reales en contextos reales. Descubre cómo las empresas están transformando su logística con Routal. - Cómo la distribución a domicilio puede pasar de ser un trabajo muy complicado a una tarea de menos de 5 minutos: https://routal.com/es/customers/prio — La distribución a domicilio (de gas o cualquier otra producto) es un trabajo duro, pesado y con un gran componente de relación con el cliente. Seguramente te hayas preguntado si existe una manera más inteligente de gestionar tu día a día manteniendo todo el control. - Cómo la optimización de la distribución ahorra tiempo y costes a Quaker State: https://routal.com/es/customers/quaker-state — La distribución B2B (de lubricantes o cualquier otra producto) es un trabajo complejo, pesado y con un gran componente de relación con el cliente. Seguramente te hayas preguntado si existe una manera más inteligente de gestionar tu día a día, a la vez que mantienes todo el control. - Cómo adaptarse a las nuevas tendencias logísticas de forma rápida y eficiente: https://routal.com/es/customers/alfil-logistics — Adaptar tus operaciones a nuevos negocios puede ser difícil y llevar mucho tiempo. - Cómo digitalizar todo el proceso logístico de gestión de residuos y educar al cliente en una correcta separación: https://routal.com/es/customers/recoambiente — La gestión de residuos es un trabajo duro, pesado y con un gran componente de relación con el cliente. Como gestor, seguramente te hayas preguntado si existe una manera más inteligente y eficiente de gestionar tu día a día, manteniendo todo el control (claro).En esta página te explicaremos como Recoambiente, no sólo consiguió aumentar la eficiencia de la recogida de residuos, sino cómo ahorró varias horas cada día gestionando papeles, WhatsApps así como pelearse con clientes para que separasen la basura correctamente (y sino, cobrarle por ese trabajo).Si te sientes identificado, sigue leyendo y te explicaremos como tú también podrás conseguirlo (más rápido de lo que te imaginas). - Cómo Sant Joan de Déu ahorra tiempo y KM en la atención domiciliaria de forma consistente: https://routal.com/es/customers/hospital-sant-joan-de-deu — Un reciente artículo en la importante revista Frontiers ha demostrado como el uso de Routal – Planner permite a los equipos de atención domiciliaria ahorrar diariamente tiempo de planificación, KM y emisiones con una simple formación de 30 minutos. La conclusión es que los equipos pueden focalizarse en resolver problemas más importantes que la planificación de rutas. ### Product facts - Lo que un equipo operativo debería validar antes de adoptar Routal Planner: https://routal.com/es/products/routal — Routal Planner es la capa de planificación y dispatch para operaciones con rutas intensivas que necesitan rutas ejecutables, no solo hojas de cálculo. - Qué debería validar un equipo antes de desplegar Routal Drivers: https://routal.com/es/products/drivers — Routal Drivers es la capa móvil de ejecución que utilizan conductores y operadores de campo durante la ruta. ### Recent blog posts - Digitalizar el albarán de transporte: guía paso a paso sin frenar la ruta: https://routal.com/es/blog/ecmr-digitalizar-albaran-paso-a-paso — Sabes que el papel tiene los días contados. Pero digitalizar el albarán no es escanear el mismo formulario en un PDF: es quitar fricción a tus conductores, no añadirla. Aquí tienes un plan de cinco pasos para hacerlo sin que la ruta se pare ni un día. - Coste real por entrega: qué incluye y cómo calcularlo: https://routal.com/es/blog/coste-real-por-entrega-ultima-milla — Casi todo el mundo cree que una entrega le cuesta menos de lo que le cuesta. Combustible y sueldo son solo la punta: el tiempo de planificación, las entregas fallidas y las horas extra se comen el margen en silencio. Te enseñamos a calcular tu coste real por entrega y a ver dónde está el dinero que puedes recuperar. - Problemas frecuentes en el reparto: 5 fricciones que aún hacen perder dinero: https://routal.com/es/blog/problemas-frecuentes-en-el-reparto — El reparto sigue funcionando con WhatsApp, llamadas y experiencia personal. Cinco fricciones diarias explican por qué los planificadores acaban apagando fuegos en lugar de prevenirlos — y qué cambia cuando los procesos viven fuera de una cabeza. - Integrar Routal cuando el código lo escribe la IA: https://routal.com/es/blog/integrar-routal-cuando-el-codigo-lo-escribe-la-ia — Los asistentes de programación han cambiado la economía de las integraciones. developers.routal.com está construido para esa forma de trabajar: documentación que tu IA puede leer entera antes de escribir la primera llamada. - eCMR y Documento de Control digital 2026: la guía para PYMEs: https://routal.com/es/blog/ecmr-documento-control-digital-2026 — El 5 de octubre de 2026, el Documento de Control del transporte público de mercancías por carretera deja de ser válido en papel. Te explicamos qué cambia con la Ley 9/2025 de Movilidad Sostenible, en qué se diferencia del eCMR, qué pasa con los vehículos de menos de 2 toneladas y cómo preparar tu flota sin que sea un proyecto de seis meses. - Rastreo de última milla: qué es y por qué elimina las llamadas de "¿dónde está mi pedido?": https://routal.com/es/blog/rastreo-ultima-milla — Tu cliente no sabe si el paquete está en el almacén, en la furgoneta o en casa del vecino. Llama. Tu equipo llama al conductor. El conductor no puede responder. Esto tiene solución. ## Locale: pt-br ### Core routes - Home: https://routal.com/pt-br — Landing overview and primary commercial entry point. - Pricing: https://routal.com/pt-br/pricing — Plan coverage, add-ons, and commercial positioning. - Planner product: https://routal.com/pt-br/products/routal — Esta seção foi pensada para avaliadores, buscadores e sistemas de IA. Ela resume encaixe, jobs to be done, limites e as próximas rotas mais úteis para continuar a avaliação. - Drivers product: https://routal.com/pt-br/products/drivers — Este resumo foi feito para avaliadores, buscadores e sistemas de IA. Ele explica onde o app de motoristas se encaixa, o que resolve e quais rotas aprofundam a avaliação. - Login: https://routal.com/pt-br/login — Operational app login route. ### Feature pages - Planejador de Rotas: https://routal.com/pt-br/features/route-planner — Criado para equipes de tráfego que precisam sair de pedidos brutos para rotas executáveis sem perder controle. - App de Motoristas: https://routal.com/pt-br/features/driver-app — Uma experiência mobile para reduzir fricção em campo e devolver dados de execução confiáveis para o tráfego. - Rastreamento ao Vivo: https://routal.com/pt-br/features/live-tracking — Da saída da rota até a entrega final, sua operação controla exceções e mantém clientes informados sem fricção. - Analytics Operacional e Integrações: https://routal.com/pt-br/features/analytics-integrations — Transforme dados de execução em decisões e conecte a Routal ao restante do seu stack sem criar silos de informação. ### Technical and resource pages - Hub operacional para avaliar, integrar e implantar a Routal: https://routal.com/pt-br/resources — Um ponto central para entender o produto, conectar seu stack, acelerar a implantação e estudar operações reais já resolvidas com a Routal. - API documentation: https://developers.routal.com — REST API reference for route planning, dispatch, and delivery data integration. - Integrações para conectar a Routal ao restante da operação: https://routal.com/pt-br/resources/integrations — A Routal se encaixa como camada operacional entre sistemas de pedido, planejamento, execução, atendimento ao cliente e reporting. - Webhooks para reagir a eventos operacionais em tempo real: https://routal.com/pt-br/resources/webhooks — Os webhooks permitem mover a operação mais rápido: quando muda uma rota, uma parada ou uma entrega, seus sistemas podem agir sem esperar processos batch. - Support center: https://support.routal.com/pt-BR/ — Setup guidance, troubleshooting, and product support for Routal Planner and Drivers. ### Comparison pages - Compare Routal vs Onfleet: https://routal.com/pt-br/compare/onfleet — Feature-level comparison for Onfleet migration research. - Compare Routal vs Spoke: https://routal.com/pt-br/compare/spoke — Feature-level comparison for Spoke migration research. - Compare Routal vs Routific: https://routal.com/pt-br/compare/routific — Feature-level comparison for Routific migration research. - Compare Routal vs SimpliRoute: https://routal.com/pt-br/compare/simpliroute — Feature-level comparison for SimpliRoute migration research. - Compare Routal vs OptimoRoute: https://routal.com/pt-br/compare/optimoroute — Feature-level comparison for OptimoRoute migration research. ### Customer stories - Historias de clientes: https://routal.com/pt-br/customers — Contexto real de operacao, implantacao pratica e resultados mensuraveis. - Como a entrega em domicílio pode deixar de ser um trabalho muito complicado para uma tarefa de menos de 5 minutos: https://routal.com/pt-br/customers/prio — A distribuição doméstica (de gás ou qualquer outro produto) é um trabalho árduo e pesado com um grande componente de relacionamento com o cliente. Certamente você já se perguntou se existe uma maneira mais inteligente de gerenciar sua vida diária e, ao mesmo tempo, manter o controle total. - Como a otimização da distribuição economiza tempo e custos da Quaker State: https://routal.com/pt-br/customers/quaker-state — A distribuição B2B (de lubrificantes ou qualquer outro produto) é um trabalho complexo e pesado, com um grande componente de relacionamento com o cliente. Certamente você já se perguntou se existe uma maneira mais inteligente de gerenciar sua vida diária, mantendo o controle total. - Como se adaptar às novas tendências logísticas de forma rápida e eficiente: https://routal.com/pt-br/customers/alfil-logistics — Adaptar suas operações a novos negócios pode ser difícil e demorado. - Como digitalizar todo o processo logístico de gerenciamento de resíduos e educar o cliente em uma separação correta: https://routal.com/pt-br/customers/recoambiente — O gerenciamento de resíduos é um trabalho árduo e pesado, com um grande componente de relacionamento com o cliente. Como gerente, você provavelmente já se perguntou se existe uma maneira mais inteligente e eficiente de gerenciar sua vida diária, mantendo todo o controle (é claro). Nesta página, explicaremos como a Recoambiente não apenas conseguiu aumentar a eficiência da coleta de lixo, mas como economizou várias horas por dia gerenciando papéis e WhatsApps, além de brigar com os clientes para separar o lixo adequadamente (e se não, cobrar por esse trabalho) .Se você se sentir identificado, continue lendo e explicaremos como você também pode fazer isso (mais rápido do que o que você pode imaginar). - Como Sant Joan de Déu economiza tempo e KM de forma consistente no atendimento domiciliar: https://routal.com/pt-br/customers/hospital-sant-joan-de-deu — Um artigo recente na importante revista Fronteiras demonstrou como o uso do Routal — Planner permite que as equipes de atendimento domiciliar economizem tempo de planejamento diário, KM e emissões com um treinamento simples de 30 minutos. O ponto principal é que as equipes podem se concentrar na solução de problemas mais importantes do que no planejamento de rotas. ### Product facts - O que uma equipe operacional deve validar antes de adotar o Routal Planner: https://routal.com/pt-br/products/routal — Routal Planner é a camada de planejamento e dispatch para operações roteirizadas que precisam de rotas executáveis, não apenas de planilhas. - O que equipes devem validar antes de implantar o Routal Drivers: https://routal.com/pt-br/products/drivers — Routal Drivers é a camada móvel de execução usada por motoristas e operadores de campo durante a rota. ### Recent blog posts - Digitalizar o comprovante de transporte: guia passo a passo sem parar a rota: https://routal.com/pt-br/blog/ecmr-digitalizar-albaran-paso-a-paso — Você sabe que o papel está com os dias contados. Mas digitalizar o comprovante não é escanear o mesmo formulário num PDF: é tirar atrito dos seus motoristas, não adicionar. Aqui está um plano de cinco passos para fazer isso sem parar a rota nem um dia. - O custo real por entrega: o que inclui e como calcular: https://routal.com/pt-br/blog/coste-real-por-entrega-ultima-milla — Quase todo mundo acha que uma entrega custa menos do que custa. Combustível e salário são só a ponta: tempo de planejamento, entregas falhas e horas extras comem a margem em silêncio. Veja como calcular seu custo real por entrega — e onde está o dinheiro que dá para recuperar. - Problemas frequentes na entrega: 5 atritos que ainda fazem perder dinheiro: https://routal.com/pt-br/blog/problemas-frecuentes-en-el-reparto — A entrega ainda funciona com WhatsApp, ligações e experiência pessoal. Cinco atritos diários explicam por que o planejador passa o dia apagando incêndios em vez de preveni-los — e o que muda quando o conhecimento sai da cabeça de uma só pessoa. - Integrar o Routal quando é a IA que escreve o código: https://routal.com/pt-br/blog/integrar-routal-cuando-el-codigo-lo-escribe-la-ia — Os assistentes de programação mudaram a economia das integrações. O developers.routal.com está construído para essa forma de trabalhar: documentação que a tua IA consegue ler por inteiro antes de escrever a primeira chamada. - eCMR e Documento de Controlo digital 2026: guia para PMEs: https://routal.com/pt-br/blog/ecmr-documento-control-digital-2026 — Em 5 de outubro de 2026, o Documento de Controlo do transporte público rodoviário de mercadorias deixa de ser válido em papel em Espanha. Explicamos o que muda com a Lei 9/2025 de Mobilidade Sustentável, em que se distingue do eCMR, a exceção para veículos abaixo de 2 toneladas e como preparar a sua frota sem um projeto de seis meses. - Rastreamento de Última Milha: O Que É e Por Que Elimina as Chamadas de "Onde Está o Meu Pedido?": https://routal.com/pt-br/blog/rastreo-ultima-milla — O seu cliente não sabe se a encomenda está no armazém, na carrinha ou em casa do vizinho. Liga. A sua equipa liga ao motorista. O motorista não pode atender. Isto tem solução.